Customer Services Officer

CPJobs International; Hong Kong; On-site; HKD 363,000 - 435,000; Full time

Benefits offered by this job

Medical Insurance

Training Subsidy

Annual Leave 14-18 days

Contract-end gratuity

Job summary

CPJobs International is seeking a customer service-oriented professional in Hong Kong to handle enquiries and complaints, assist in promoting facilities, and support clients with computer systems usage. The role requires teamwork, initiative, and strong communication in English and Chinese.

The position offers uniformed duties, a 9:00–17:00 schedule with shifts every two weeks, and comprehensive benefits including medical insurance and gratuity.

Qualifications

• University graduate with good interpersonal skills preferred.
• Experience in customer service or venue operations is an advantage.
• Proactive and able to work under pressure.

Responsibilities

• Provide efficient and high-quality customer services via counter, phone, email, and correspondence.
• Assist in development and promotion of facilities and services.
• Support clients and the public in using the Board’s computer systems and applications.
• Assist in review and enhancement of facilities and services.

Skills

Customer service

Teamwork

Communication

Bilingual English/Chinese

Education

University degree

Tools

MS Office

Job description

Major Responsibilities:

• Providing efficient and quality customer services, including handling enquiries and complaints, via counter services, phone calls, emails, correspondences etc.


• Assisting in development, implementation and promotion of the facilities and services of the Board.


• Providing supports to clients and members of the public on the usage of the Board’s computer systems and applications.


• Assisting in review and enhancement of facilities and services of the Board.


• Providing administrative and operational support as assigned.


• Taking up ad-hoc assignments.


• Required to wear uniforms.


• Working hours will be from 9:00 a.m. to 5:00 p.m.; 3 rest days in 2 weeks (on shift).

Requirements:

• University graduate.


• Non-university graduate with at least 3 years’ working experience will also be considered.


• Working experience in property/estate management, customer services or venue operations preferable.


• Strong team player with good interpersonal skills, self-motivation and proactivity.


• Good project management skills, able to work independently and under pressure.


• Proficient in MS Office (including Word, Excel & Powerpoint) & word processing (English & Chinese).


• Candidates with other qualification or less working experience will also be considered for appropriate post.

Benefits:

• Monthly salary up to 35,780 (subject to work experience and qualifications)


• contract-end gratuity


• 14-18 days of annual leave


• medical insurance for staff and dependents


• training subsidy etc.

Personal data provided will only be used for recruitment purposes and personal data of unsuccessful applications will be destroyed within 24 months after completion of the recruitment exercise