Customer Services Advisor (Japanese N1/N2 required)

Mclaren Consultancy Limited; Hong Kong Island; On-site; HKD 167,000 - 257,000; Full time

Benefits offered by this job

15-18 days annual leave

Discretionary bonus

Job summary

Sentinel International Co. Limited is seeking a Customer Services Advisor (Japanese N1/N2 required) to act as the frontline ambassador for our global brand. You will handle calls, emails and live chat to deliver high-quality solutions, while managing membership admin, billing and reporting with precision.

Fluency in English, Cantonese and Mandarin is essential, along with a Diploma or higher in business administration. Fresh grads welcome and Japanese proficiency is a must.

Qualifications

• Diploma or higher in business administration or related field.
• Must have Japanese proficiency (JLPT N1/N2).
• Experience in customer service, travel or hospitality preferred.
• Strong communication and problem-solving skills.
• Proactive, detail-oriented, able to multitask in a fast-paced environment.
• Fluent in English, Cantonese and Mandarin.

Responsibilities

• Be the frontline ambassador for a global brand, handling calls, emails and live chat.
• Deliver solutions that elevate the travel experience and build loyalty.
• Manage membership administration, billing and reporting with precision.
• Contribute to projects and ad-hoc initiatives driving customer delight.

Skills

Japanese proficiency

Multilingual

Customer service

Education

Diploma in Business Administration

Job description

Customer Services Advisor (Japanese N1/N2 required)

Step into a multinational powerhouse that dominates the airport services industry, connecting millions of travelers to premium lounges, dining, and wellness experiences across 148 countries. This is not just customer service - it's representing a global brand that transforms journeys and sets the benchmark for excellence worldwide.

Exceptional Benefits:

15-18 days annual leave

Discretionary bonus

Your Impact:

Be the frontline ambassador for a global brand, handling calls, emails, and live chat with professionalism and care

Deliver solutions that elevate the travel experience and build loyalty among international members

Manage membership administration, billing, and reporting with precision

Contribute to projects and ad-hoc initiatives that drive innovation and customer delight

What You Bring:

Diploma or above in business administration or related discipline, fresh grad is welcome

Must Have: Japanese (JLPT N1/N2) proficiency

Experience in customer service, ideally in travel or hospitality

Strong communication and problem-solving skills

Proactive, detail-minded, and able to multitask in a fast-paced environment

Fluent in English, Cantonese, and Mandarin

Sentinel International Co. Limited