Customer Service Officer

Amber Aviation (Hong Kong) Limited; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Job summary

Amber Aviation (Hong Kong) Limited is seeking a capable Customer Service Representative to manage clients’ travel schedules and communicate via phone and email with professionalism.

You will work with crew, operations, and Owner Services to minimize confusion, proactively solve problems like catering, ground transport, or delays, and keep all departments informed to prevent service interruptions.

Qualifications

• 1-2 years’ prior business aviation working experience
• Strong customer orientation
• Ability to work flexible schedules
• Excellent multitasking abilities
• Ability to work calmly and effectively under pressure

Responsibilities

• Manage clients’ travel schedules across multiple channels (phone, email) with professionalism
• Works with crew, operation team and Owner Services to minimize communication confusion and diffuse issues
• Proactively resolves problems to provide flawless service and avoid interruptions

Skills

Customer orientation

Multitasking

Under pressure

Communication

Problem solving

Job description

Manage clients’ travel schedule and has ability to communicate with clients through multiple channels (phone, email etc.) with a high degree of professionalism.

Strong sense of urgency and responsiveness while displaying the skills of a communication professional. Utilizes attentive and active listening to establish and maintain effective, long-term relationships (externally & internally).

Works with crew, operation team and Owner Services to minimize communication confusion and diffuse situations immediately.

Proactive at problem solving with catering, ground transportation, maintenance delays to provide Owners with flawless service.

Proactively resolves all issues that would otherwise cause service interruptions, keeping appropriate departments in communication loop.

Requirements

1-2 years’ prior business aviation working experience

Strong customer orientation

Ability to work flexible schedules

Excellent multitasking abilities

Ability to work calmly and effectively under pressure

Unlock job insights

Your application will include the following questions:

• Which of the following languages are you fluent in?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• How would you rate your English language skills?
• How many years' experience do you have as a customer service representative?
• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?