Membership Service Executive - Backoffice (Japanese N2/Topik LV5 required)

Mclaren Consultancy Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Mclaren Consultancy Limited is seeking a Membership Service Executive - Backoffice (Japanese N2/Topik LV5 required) for a global travel loyalty programme. The role focuses on handling inquiries, resolving issues, and managing client accounts with adherence to best practices and compliance.

Daily administrative tasks and thorough documentation of client-related information are essential. Strong communication, interpersonal skills, and proficiency in Microsoft Office are required, with prior

Qualifications

• Strong communication and interpersonal skills required.
• Proficient in Microsoft Office applications.
• Prior experience in a similar role is preferred.

Responsibilities

• Respond to inquiries, resolve issues, and efficiently manage client accounts while maintaining best practices and compliance.
• Perform daily administrative tasks and document client-related processes and information.

Skills

Communication

Interpersonal skills

Japanese N2

Topik LV5

Tools

Microsoft Office

Job description

Membership Service Executive - Backoffice (Japanese N2/Topik LV5 required)

About Our Client
This leading global travel loyalty programme connects members to an extensive network of airport experiences worldwide. Operating through both consumer subscriptions and strategic B2B partnerships with major credit card issuers, the company delivers premium travel perks from a vibrant, energetic office environment.
Job Description:

Respond to inquiries, resolve issues, and efficiently manage client accounts while maintaining best practices and compliance.

Perform daily administrative tasks and document client-related processes and information.

Requirements:

Strong communication and interpersonal skills.

Proficient in Microsoft Office applications.

Prior experience in a similar role is preferred