Customer Service Advisor / CS (Korean Speaking TOPIK level 5)

Manpower Services (Hong Kong) Limited; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Benefits offered by this job

Annual Leave 15-18d

Paid Maternity/Paternity Leave

Discretionary Bonus

Priority Pass

Job summary

Manpower Services (Hong Kong) Limited is seeking a Customer Service Advisor for an international client in Hong Kong. You will handle phone, email and live chat inquiries, delivering professional, timely solutions to members and clients.

Responsibilities include membership administration, monthly billing and reporting, and supporting diverse stakeholders. Fluent in English, Cantonese, Mandarin and Korean is highly valued; a Diploma or above in business administration is preferred.

Qualifications

• Diploma or above in business administration or related discipline.
• Experience in customer services in travel or banking is preferred.
• Excellent communication and problem-solving skills.
• Proactive, detail-minded and able to multitask in a fast-paced environment.
• Excellent command of written and spoken English, Cantonese, Mandarin and Korean.

Responsibilities

• Handle phone calls / emails / live chat inquiries from members and clients professionally with appropriate solutions effectively
• Deliver quality customer services to members and other stakeholders
• Responsible for all membership related administration works
• Prepare monthly billing and reports in a timely manner
• Perform any ad-hoc tasks as assigned

Skills

Language skills: English, Cantonese, (

Education

Diploma or above in business administration or related discipline

Job description

Our client, a well-known international company, is now looking for Customer Service Advisor join within their team.

We are offering......

• 15 to 18 days Annual Leave
• Full Paid Leave (16 weeks Maternity / 14 days Paternity)
• Discretionary Bonus
• Free Priority Pass Membership (unlimited Airport Lounge access)

About this role...…

• Handle phone calls / emails / live chat inquiries from members and clients professionally with appropriate solutions effectively
• Deliver quality customer services to members and other stakeholders
• Responsible for all membership related administration works
• Prepare monthly billing and reports in a timely manner
• Perform any ad-hoc tasks as assigned

You might fit for the role if you have...…

• Diploma or above in business administration or related discipline
• Experience in customer services in travel / banking industry is preferred
• Excellent communication and problem-solving skills
• Proactive, detail-minded and able to work multi task in a fast-paced environment
• Excellent command of written and spoken English, Cantonese, Mandarin and Korean