Customer Service Advisor (Korean speaking)

Collinson Group; Hong Kong; On-site; HKD 223,000 - 357,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical & life insurance

Flexible benefits

Priority Pass membership

Job summary

Collinson Group is seeking a customer service professional in Hong Kong to handle inquiries from members via calls, emails, and live chat. You will assist with investigations, manage memberships and billing, and support client account administration in a fast-paced setting.

The role requires strong communication skills, attention to detail, and fluency in English, Cantonese, Mandarin and Korean. A diploma or higher in business admin is preferred; hybrid work setup offered.

Qualifications

• Experience in customer services in travel industry preferred.
• Excellent communication and problem-solving skills.
• Proactive, detail-minded and able to multi-task in a fast-paced environment.
• Excellent command of written and spoken English, Cantonese, Mandarin and Korean (TOPIK level 6 preferred).

Responsibilities

• Handle inquiries from members professionally via phone, email and live chat.
• Assist investigation and resolution of issues and complaints.
• Support administration for membership and operations processes.
• Prepare monthly billing and reports in a timely manner.
• Maintain client accounts setup and efficient management of relationships.

Skills

Customer service

Communication skills

Multitasking

Languages (EN/CN/M Korean)

Education

Diploma or above in business administration

Job description

We are offering……

• 15 to 18 days Annual Leave
• Full Paid Leave (16 weeks Maternity / 14 days Paternity)
• Discretionary Bonus
• Free Priority Pass Membership (unlimited Airport Lounge access)

About this role……

• Handle phone calls / emails / live chat inquiries from membersprofessionally
• Addressmembers/clientsenquirieswithappropriatesolutionseffectively
• Assiston investigation and resolve issues on problems & complaints
• Deliver quality services tomembers,clientsandother stakeholders
• Responsible for all membership & operations related administration works
• Maintain a strong awareness of good practice business processes and policy compliance
• Ensure client accounts are set-up and administer efficiently and effectively
• Support effective management of client relationships
• Learn,maintainanddocument information and processes of client accounts
• Acquireandmaintainexpertknowledge of all aspects of client accounts
• Prepare monthly billing and reportsin a timely manner
• Perform any ad-hoc tasks as assigned

You might fit for the role if you have……

• Diploma or above in business administration or related discipline
• Experience in customer services in travel industry is preferred
• Excellent communication and problem-solving skills
• Proactive, detail-minded and able to work multi task in a fast-paced environment
• Excellent command of written and spoken English, Cantonese, Mandarin and Korean (TOPIK level 6 is preferred)

About us: Our story

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Equal Opportunities: Our commitment to inclusion

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

If you need any extra support throughout the interview process, then please email us at [e-mail]

Reward & Benefits: What’s in it for me?

You can look forward to a competitive salary and benefit plan including but not limited to:

• Hybrid work arrangement (work from home/office)
• Medical & Life Insurance
• Flexible Benefits
• Free Priority Pass Membership (unlimited airport lounge access)