Customer Service & Settlements Specialist – KYC/AML

Soochow Securities (Hong Kong) Financial Holdings Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Soochow Securities (Hong Kong) Financial Holdings Limited seeks a Customer Service Officer in Operations & Settlement to manage data entry, client records, and account-opening workflows with strict compliance.

The role requires a Bachelor degree, 2+ years in financial services customer service, and an SFC license (Type 1 & 2). Mandarin fluency and immediate availability are highly valued.

Qualifications

• Bachelor degree or equivalent with at least two years' hands-on customer service experience in financial services.
• Experience with account opening in brokerage or banking is preferred.
• Proficient in Microsoft Word and Excel, and Chinese word processing.
• Strong numerical and analytical skills with good time-management and organization.
• Holder of SFC license for Regulated Activities Type 1 and Type 2.
• Fluent spoken Mandarin is essential.
• Immediate availability is highly preferred.

Responsibilities

• Perform accurate data entry and maintain client records in accordance with internal procedures.
• Handle account-opening processes, including document verification, KYC, CDD, and AML procedures, in compliance with applicable regulatory requirements and internal guidelines.
• Respond to client enquiries by telephone and email in a professional and timely manner.
• Assist the team with report preparation, commission calculations, and customer notifications.
• Respond to enquiries from the Sales Team and provide the necessary operational support.
• Maintain and update client information and related records.
• Perform other ad hoc duties and assignments as required.

Skills

Customer service

KYC/CDD/AML procedures

Data entry

Time management

Communication (Mandarin)

Education

Bachelor degree or equivalent

2+ years financial services customer service experience

Tools

MS Word

Excel

Chinese word processing

Job description

Soochow Securities (Hong Kong) Financial Holdings Limited seeks a Customer Service Officer in Operations & Settlement to manage data entry, client records, and account-opening workflows with strict compliance.

The role requires a Bachelor degree, 2+ years in financial services customer service, and an SFC license (Type 1 & 2). Mandarin fluency and immediate availability are highly valued.