Customer Service & Order Management Representative

SAVENCIA FROMAGE & DIARY; Hong Kong Island; On-site; HKD 240,000 - 420,000; Full time

Job summary

Savencia Food Service Premium Hong Kong is seeking a friendly Customer Service & Order Management Representative to serve as the primary contact for client inquiries, manage orders, and support the operations team. The role requires strong communication, Cantonese/English fluency, and a proactive approach to resolving issues.

You will coordinate with the 3PL provider, maintain accurate records, and generate regular service reports.

Qualifications

• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Proven experience in a customer service role, preferably in the food distribution industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in SAP, Microsoft Office Suite and CRM software is desirable.

Responsibilities

• Serve as the primary point of contact for customer inquiries, providing timely and accurate information
• Address and resolve customer issues and complaints with professionalism and empathy
• Process customer orders efficiently, coordinating with the operations team and 3PL provider to ensure timely delivery
• Monitor order status and communicate updates to customers as needed
• Build and maintain strong relationships with clients, understanding their needs and preferences
• Gather customer feedback and insights to improve service delivery and client satisfaction
• Maintain accurate records of customer interactions, orders, and feedback
• Prepare regular reports on customer service activities and performance metrics
• Work closely with the operations team to ensure seamless communication and coordination
• Participate in team meetings and contribute to service improvement initiatives

Skills

Communication

English

Cantonese

Problem-solving

Attention to detail

Interpersonal skills

SAP

CRM software

Microsoft Office

Education

High School Diploma

Tools

SAP

CRM software

Microsoft Office

Job description

Customer Service & Order Management Representative

About Us: Savencia Food Service Premium Hong Kong is a leading food distributor in Hong Kong, dedicated to delivering high-quality products and exceptional service to our clients. We are seeking a friendly and proactive Customer Service Representative to join our team and ensure our clients receive outstanding support and service.

Key Responsibilities:

Client Support:

Serve as the primary point of contact for customer inquiries, providing timely and accurate information

Address and resolve customer issues and complaints with professionalism and empathy

Order Management:

Process customer orders efficiently, coordinating with the operations team and 3PL provider to ensure timely delivery

Monitor order status and communicate updates to customers as needed

Relationship Building:

Build and maintain strong relationships with clients, understanding their needs and preferences

Gather customer feedback and insights to improve service delivery and client satisfaction

Documentation and Reporting:

Maintain accurate records of customer interactions, orders, and feedback

Prepare regular reports on customer service activities and performance metrics

Work closely with the operations team to ensure seamless communication and coordination

Participate in team meetings and contribute to service improvement initiatives

Qualifications:

High school diploma or equivalent; additional qualifications in customer service or related fields are a plus

Proven experience in a customer service role, preferably in the food distribution industry

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to work in a fast-paced and dynamic environment

Proficiency in SAP, Microsoft Office Suite and CRM software is desirable

Fluency in English and Cantonese; Mandarin is a plus

Why Join Us? At Savencia Food Service Premium Hong Kong , we value dedication, teamwork, and exceptional service. Join us to be part of a vibrant team that is passionate about delivering excellence in food distribution.

Admiralty, Central and Western District, HK