Assistant Customer Services Officer (5-5.5 days in Long Ping)

Star Properties (H.K.) Limited; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Star-Properties- is seeking a Call Centre Associate to support customer interactions from our Hong Kong hub. The role focuses on identifying needs, delivering quality service, and maintaining call centre operations with strong compliance.

Candidates should have an Associate Degree or higher and at least 3 years in branch operations, with proven guest service experience and solid communication skills.

Qualifications

• Good interpersonal and problem solving skills.
• Handle customer hotline calls and provide quality service.
• Guest service / customer services experience.
• Uphold high operation & compliance standards.

Responsibilities

• Provide administrative support in Call Centre.
• Identify customer needs and deliver quality services.
• Handle incoming calls from customer hotline and resolve inquiries.

Skills

Interpersonal skills

Problem solving

Customer service

Education

Associate degree / high diploma or above

Job description

• Good interpersonal and problem solving skills
• Associate Degree / High Diploma or above
• Handle incoming calls from customer hotline
• Identify customer needs and provide quality services
• Provide administrative support in Call Centre
• Associate Degree / High Diploma or above
• At least 3 years experience in branch operations
• Uphold high operation & compliance standards
• Guest Service / Customer Services Experiences