Customer Service Officer

Urban Property Management Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Urban Property Management Limited is seeking a customer service professional to deliver prompt support to residents and property owners across residential or commercial developments. You will respond to inquiries, maintain accurate client records, and coordinate with maintenance, security, and management teams to ensure smooth operations.

This role requires 1–3 years of related experience, fluency in Cantonese with proficiency in English and Mandarin, and strong communication and problem‑solving

Qualifications

• 1–3 years of relevant experience in customer service, property management, or related fields.
• Fluency in Cantonese (mandatory), plus working proficiency in English and Mandarin.
• Strong interpersonal and problem‑solving skills, with a service‑oriented mindset.
• Proficient in common office software (e.g., MS Office) and comfortable using CRM or property management systems.

Responsibilities

• Deliver professional and timely customer service to residents and property owners in residential or commercial developments.
• Maintain and update client records accurately, ensuring consistent communication and relationship continuity.
• Respond to inquiries, complaints, and requests via phone, email, and in‑person interactions with empathy and efficiency.
• Coordinate with maintenance, security, and management teams to resolve resident issues promptly.
• Support ad‑hoc administrative and operational tasks as assigned by supervisors.

Skills

Cantonese fluency

English

Mandarin

Customer service

Interpersonal skills

Problem-solving

Tools

MS Office

CRM systems

Job description

Deliver professional and timely customer service to residents and property owners in residential or commercial developments.

Maintain and update client records accurately, ensuring consistent communication and relationship continuity.

Respond to inquiries, complaints, and requests via phone, email, and in‑person interactions with empathy and efficiency.

Coordinate with maintenance, security, and management teams to resolve resident issues promptly.

Support ad‑hoc administrative and operational tasks as assigned by supervisors.

Requirements:

1–3 years of relevant experience in customer service, property management, or related fields.

Fluency in Cantonese (mandatory), plus working proficiency in English and Mandarin.

Strong interpersonal and problem‑solving skills, with a service‑oriented mindset.

Proficient in common office software (e.g., MS Office) and comfortable using CRM or property management systems.

The Urban brand is reflected in its promise of high quality services. Expressed as “A Passion of Service and A Quality Credential”, Urban Group embraces the tenets of Total Quality Management which underpins its operational and business strategies.

Urban’s passion is about its culture, its people and its customer care. Stakeholder engagement helps define how Urban implements this culture of passion. The Group seeks to understand and respond to its customers and the society’s need and interests. Urban Group focuses on delivering to exceed its customers’ expectations and to find new opportunities to enhance its services.

The Urban brand is reflected in its promise of high quality services. Expressed as “A Passion of Service and A Quality Credential”, Urban Group embraces the tenets of Total Quality Management which underpins its operational and business strategies.

Urban’s passion is about its culture, its people and its customer care. Stakeholder engagement helps define how Urban implements this culture of passion. The Group seeks to understand and respond to its customers and the society’s need and interests. Urban Group focuses on delivering to exceed its customers’ expectations and to find new opportunities to enhance its services.