Assistant Manager, Customer Service

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 300,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Community initiatives

Professional development

Wellbeing support

Job summary

OCBC Bank (Hong Kong) Limited is seeking a seasoned SME Banking professional to support routine SME account operations and collaborate with multiple departments on AML and service requests. You will handle client inquiries and assist in improving operating processes to meet service standards.

The ideal candidate has 5–8 years in SME banking/AML, strong English and Chinese communications, and proficiency in MS Office.

Qualifications

• Form 5 / DSE or diploma is required.
• 5–8 years of banking experience in SME banking and AML.
• Proficient in MS Office suite.
• Detail-oriented with strong interpersonal and teamwork skills.
• Fluent in English, Cantonese and Putonghua.

Responsibilities

• Support routine SME account operations and ensure adherence to procedures.
• Coordinate with customers and departments on operational risk, AML, remittance and service requests.
• Handle SME client emails and inquiries including amendments and document collection.
• Assist supervisor in structuring operations and meeting service standards.
• Assist Account Manager in problem solving and timely escalation when needed.

Skills

MS Office

English

Cantonese

Putonghua

Detail-oriented

Team player

Education

Form 5 / DSE

Diploma holder

Job description

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What you will be doing:

• Support the routine operations of SME account to ascertain adherence to proper procedure.
• Coordinate with customers and various departments in dealing with operational risk, AML, remittance, service request/amendment related matter.
• Handle SME client email/written enquiry such as the progress update of account amendment, banking service application, outreach customer to collect requested documents and to resolve customer's feedback or handle complaint referred by Customer Care.
• Provide assistant to supervisor in structuring operation process, to support department to fulfill and exceed service standard and adhoc tasks and project assigned by the supervisor.
• Provide assistant to AM on problem solving and timely elevate to senior if necessary.

What are we looking for:

• Form 5/ DSE full certificate / Diploma holder.
• 5 to 8 years banking experience in SME banking and AML.
• Good PC skills in using MS Office.
• Detail-minded, good interpersonal and communication skills and can work well in a team.
• Proficiency in both written and spoken English, Cantonese and Putonghua.

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Let's build the bank we need for the future we want.

Find the best version of yourself in a friendly, supportive team.

Build lasting value in your community.

Help people grow their assets, business, and investments.

Take your learning as far as you can.

Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody's and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.