Customer Service Manager (Corporate Banking)

Bank of China (Hong Kong); Hong Kong; On-site; HKD 350,000 - 520,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Various allowances

Job summary

Bank of China (Hong Kong) seeks a capable Corporate Client Service professional to act as a dedicated contact for high net worth corporate and FI clients, delivering end-to-end after-sales support and ensuring policy compliance.

You will collaborate with product specialists and relationship managers to tailor services, review processes, and promote service improvements, with focus on cash management and remittance.

Qualifications

• Degree holder or above.
• Certified Six Sigma Green Belt or above qualification is a plus.

Responsibilities

• Serve as a dedicated customer contact point to deliver quality end-to-end after-sales services to the bank’s high net worth corporate and FI customers.
• Deliver tailor-made and one-stop quality services by closely following up client’s needs, conducting case investigation and system testing.
• Serve as a client advocate to drive internal departments to deliver the best in class services to clients.
• Responsible for implementation and refinement of different professional banking services, formulation of workflows, continuous monitoring and enhancement of services quality and pledges.
• Conduct regular services calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities.
• Work as a team with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth.
• Ensure compliance of the Bank’s policies, related banking ordinances, and other statutory and regulatory requirements.

Skills

Interpersonal skills

Analytical skills

Communication skills

Bilingual proficiency (Chinese/English

Education

Bachelor's degree

Tools

Excel

Excel Macro

Job description

Responsibilities

• Serve as a dedicated customer contact point to deliver quality end to end after-sales services to the bank’s high net worth corporate and FI customers
• Deliver tailor-made and one-stop quality services by closely following up client’s needs, conducting case investigation and system testing
• Serve as a client advocate to drive internal departments to deliver the best in class services to clients
• Responsible for implementation and refinement of different professional banking services, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
• Conduct regular services calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities
• Work as a team with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth
• Ensure compliance of the Bank’s policies, related banking ordinances, and other statutory and regulatory requirements

Requirements

• Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification
• At least 4 years of solid corporate client service / relationship management experience in banking industry in which 2 years of the above experience relate to cash management, remittance, corporate internet banking, account opening and maintenance
• Previous experience in management role or multi banking operations functions is an advantage
• Excellent interpersonal and communication skills
• Excellent analytical and numerical skills
• Proficiency in Microsoft Office; possessing knowledge of Excel Macro is an advantage
• Good command of both spoken and written Chinese and English. Putonghua is an advantage

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates.

Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.