Customer Service Manager (Corporate Banking)

Bank of China (Hong Kong) Limited; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Job summary

Bank of China (Hong Kong) Limited invites a seasoned professional to join its Bank-wide Operation Department as a corporate client services specialist. You will deliver end-to-end support to high net worth corporate and FI clients, driving service quality and client advocacy.

In this role, you will coordinate with product teams, conduct client reviews, and ensure adherence to banking regulations. The position requires strong communication skills and a proactive approach to service improvement.

Qualifications

• Degree holder or above; Six Sigma Green Belt preferred.
• Minimum 4 years' corporate client service/relationship management in banking; 2 years in cash management or related areas.
• Management experience or multi-banking operations experience is a plus.
• Excellent interpersonal and communication skills.
• Strong analytical and numerical abilities; Excel macros advantageous.
• Fluent in Chinese and English; Putonghua an advantage.

Responsibilities

• Serve as a dedicated client contact point for high net worth corporate and FI customers.
• Deliver tailor-made end-to-end services; investigate cases and test systems.
• Advocate for clients to internal teams to ensure best-in-class service.
• Implement and refine banking services; monitor and improve service quality.
• Conduct regular service reviews to identify improvements and opportunities.
• Collaborate with product specialists and relationship managers for client visits and analytics.
• Ensure compliance with Bank policies, banking ordinances and regulations.

Skills

Corporate banking experience

Cash management

Remittance

Corporate internet banking

Account opening

Maintenance

Interpersonal skills

Analytical and numerical skills

Excel proficiency

English and Chinese communication

Education

Bachelor's degree or above

Six Sigma Green Belt or above

Tools

Microsoft Office

Excel Macro

Job description

Job No.:498659
Employment Type:Full time
Departments:Bank-wide Operation Department
Job Functions:Bank Operations, Customer Services

Responsibilities:

• Serve as a dedicated customer contact point to deliver quality end to end after-sales services to the bank’s high net worth corporate and FI customers
• Deliver tailor-made and one-stop quality services by closely following up client’s needs, conducting case investigation and system testing
• Serve as a client advocate to drive internal departments to deliver the best in class services to clients
• Responsible for implementation and refinement of different professional bankingservices, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
• Conduct regular services calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities
• Work as a team with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth
• Ensure compliance of the Bank’s policies, related banking ordinances, and other statutory and regulatory requirements

Requirements:

• Degree holderor above, preferably with Certified Six Sigma Green Belt or above qualification
• At least 4 years of solid corporate client service / relationship management experience in banking industry in which 2 years of the above experience relate to cash management, remittance, corporate internet banking, account opening and maintenance
• Previous experience in management role or multi banking operations functions is an advantage
• Excellent interpersonal and communication skills
• Excellent analytical and numerical skills
• Proficiency in Microsoft Office; possessing knowledge of Excel Macro is an advantage
• Good command of both spoken and written Chinese and English.Putonghua is an advantage

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## More Job Information

Job Function

• 銀行 · 金融服務 - 一般 · 其他

Employment Term

• 全職

Education

• 博士