Customer Service Manager (Corporate Banking)

Bank of China; Hong Kong; On-site; HKD 700,000 - 900,000; Full time

Job summary

Bank of China in Hong Kong is seeking a Customer Service Manager to lead high net worth corporate and FI client service. You will coordinate with product and relationship teams, implement refined workflows, and ensure top-tier service while managing compliance requirements.

The role demands 4+ years in corporate client service/relationship management within banking, with exposure to cash management and remittance. Strong communication and analytical skills are essential.

Qualifications

• Degree holder or above; Six Sigma Green Belt preferred.
• At least 4 years of corporate client service / relationship management in banking, 2 years in cash management, remittance, corporate internet banking, account opening and maintenance.
• Experience in a management role or multi-banking operations is an advantage.
• Excellent interpersonal and communication skills, strong analytical and numerical abilities.
• Proficiency in Microsoft Office; Excel Macro is a plus.
• Good command of Chinese and English; Putonghua is an advantage.

Responsibilities

• Serve as a dedicated contact point delivering end-to-end after-sales services to corporate and FI clients.
• Deliver tailor-made, one-stop services by following up client needs and testing systems.
• Advocate for clients to drive internal departments to provide best-in-class service.
• Develop workflows, monitor service quality, and refine banking services.
• Conduct regular service calls/reviews to identify improvements and opportunities.
• Collaborate with product specialists and relationship managers for client visits and analytics to grow revenue.
• Ensure compliance with bank policies and banking regulations.

Skills

Interpersonal skills

Communication skills

Analytical skills

Numerical skills

Education

Bachelor's degree or above

Six Sigma Green Belt or above

Tools

Microsoft Office

Excel Macro

Job description

Customer Service Manager (Corporate Banking)

Job No.: 498659
Employment Type: Full time
Departments: Bank-wide Operation Department
Job Functions: Bank Operations, Customer Services

Responsibilities:

• Serve as a dedicated customer contact point to deliver quality end to end after-sales services to the bank's high net worth corporate and FI customers


• Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing


• Serve as a client advocate to drive internal departments to deliver the best in class services to clients


• Responsible for implementation and refinement of different professional bankingservices, formulation of workflows, continuous monitoring and enhancement of services quality and pledges


• Conduct regular services calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities


• Work as a team with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth


• Ensure compliance of the Bank's policies, related banking ordinances, and other statutory and regulatory requirements

Requirements:

• Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification


• At least 4 years of solid corporate client service / relationship management experience in banking industry in which 2 years of the above experience relate to cash management, remittance, corporate internet banking, account opening and maintenance


• Previous experience in management role or multi banking operations functions is an advantage


• Excellent interpersonal and communication skills


• Excellent analytical and numerical skills


• Proficiency in Microsoft Office; possessing knowledge of Excel Macro is an advantage


• Good command of both spoken and written Chinese and English. Putonghua is an advantage