Customer Service Manager

Bangkok Bank Public Co Ltd; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Bangkok Bank Hong Kong Branch is seeking a high-caliber candidate to lead and manage branch staff, ensuring smooth operations and high-quality customer service in line with local regulations. Responsibilities include customer onboarding, KYC, daily operation activities, branch performance KPIs, product and service enhancements, and compliance with bank policies.

The ideal candidate holds a degree in business or related discipline, has at least 8 years in banking with 5 years in branch operation

Qualifications

• Excellent interpersonal and communication skills with service mind.
• Excellent analytical and numerical skills.
• Good command of both English and Chinese.

Responsibilities

• Lead and manage branch staff to provide high quality of services to customers and ensure smoothness of branch operation and service.
• Responsible for operation activities including but not limited to Customer Onboarding and maintenance, conduct KYC, transaction operations, cash management etc.
• Formulate business strategies and setup KPI for the branch according to the direction of the Bank for the growth of high-net-worth customer, customer deposit and revenue of the branch
• Develop and drive necessary enhancement for better products and services in order to meet the customer needs and expectations
• Ensure compliance of the bank's policies and regulatory requirements
• Provide support to ad-hoc assignment as and when required

Skills

Interpersonal communication

Analytical skills

Numerical skills

English and Chinese language skills

Education

Degree in Business Administration or related

Job description

Established in 1944, Bangkok Bank is one of the largest regional banks in Southeast Asia. We are a leading bank in Thailand and a market leader in corporate and business banking serving large corporations and multinationals across a wide range of industries.

Our international network includes more than 200 overseas branches in 14 economies - Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Malaysia, Myanmar, the Philippines, Singapore, Taiwan,the United Kingdom, the United States andVietnam. We are the only Thai bank with a substantial presence in China, through our wholly-owned subsidiary Bangkok Bank (China). We provide customers with financial and business advice and work with them as a trusted partner to create value for their business.

Responsibilities:

Lead and manage branch staff to provide high quality of services to customers and ensure smoothness of branch operation and service

Responsible for operation activities including but not limited to Customer Onboarding and maintenance, conduct KYC, transaction operations, cash management etc.

Formulate business strategies and setup KPI for the branch according to the direction of the Bank for the growth of high-net-worth customer, customer deposit and revenue of the branch

Develop and drive necessary enhancement for better products and services in order to meet the customer needs and expectations

Ensure compliance of the bank's policies and regulatory requirements

Provide support to ad-hoc assignment as and when required

Requirements:

Degree holder or above in Business Administration or related discipline

At least 8 years of solid experience in the banking industry, of which 5 years in branch operation management

Proven track record of business achievement from corporate banking business

Experience in new product development or promotion would be an advantage

Excellent interpersonal and communication skills with service mind

Excellent analytical and numerical skills

Good command of both English and Chinese

We offer excellent career prospects to the right candidate. Salary will be commensurate with qualifications and experience.

Personal data provided by job applicants will be used solelyfor considering suitability for the post and strictly in accordance with our personal data policies which are available on request.

Established in 1944, Bangkok Bank is one of the largest regional banks in Southeast Asia. We are a leading bank in Thailand and a market leader in corporate and business banking serving large corporations and multinationals across

a wide range of industries.

Our international network includes more than 300 overseas branches in 14 economies - Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Malaysia, Myanmar, the Philippines, Singapore, Taiwan, the United Kingdom, the United States and Vietnam. We are the only

Thai bank with a substantial presence in China, through our wholly-owned subsidiary Bangkok Bank (China). We provide customers with financial and business advice and work with them as a trusted partner to create value for their business.

We are now seeking a high caliber candidate to join our Hong Kong Branch.

Established in 1944, Bangkok Bank is one of the largest regional banks in Southeast Asia. We are a leading bank in Thailand and a market leader in corporate and business banking serving large corporations and multinationals across

a wide range of industries.

Our international network includes more than 300 overseas branches in 14 economies - Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Malaysia, Myanmar, the Philippines, Singapore, Taiwan, the United Kingdom, the United States and Vietnam. We are the only

Thai bank with a substantial presence in China, through our wholly-owned subsidiary Bangkok Bank (China). We provide customers with financial and business advice and work with them as a trusted partner to create value for their business.

We are now seeking a high caliber candidate to join our Hong Kong Branch.