Customer Service Manager

Bangkok Bank; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

Bangkok Bank (Hong Kong) seeks a high-caliber professional to lead the Hong Kong Branch operations. The role focuses on managing branch staff, ensuring seamless services, overseeing onboarding and KYC, and driving growth for high-net-worth clients.

Strong emphasis on regulatory compliance and process improvements to meet market needs. The ideal candidate holds a bachelor’s degree in business administration with at least 8 years in banking, including 5 years in branch operation management, and is

Qualifications

• Bachelor’s degree in Business Administration or related discipline.
• At least 8 years of banking experience with 5+ years in branch operation management.
• Proven track record in corporate banking business.
• Experience in new product development or promotion is a plus.
• Excellent interpersonal and communication skills with service mindset.
• Strong analytical and numerical abilities.
• Fluent in English and Chinese.

Responsibilities

• Lead and manage branch staff to deliver high-quality customer service and ensure smooth branch operations.
• Oversee customer onboarding, KYC, transaction operations, and cash management.
• Formulate branch strategy and set KPIs aligned with Bank direction for growth of high-net-worth clients, deposits, and revenue.
• Develop and drive enhancements to products and services to meet customer needs.
• Ensure compliance with bank policies and regulatory requirements.
• Support ad-hoc assignments as required.

Skills

Branch leadership

KYC

Customer onboarding

Regulatory compliance

Financial analysis

Bilingual English/Chinese

Education

Bachelor's degree in Business Administration

Job description

Established in 1944, Bangkok Bank is one of the largest regional banks in Southeast Asia. We are a leading bank in Thailand and a market leader in corporate and business banking serving large corporations and multinationals across a wide range of industries.

Our international network includes more than 200 overseas branches in 14 economies - Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Malaysia, Myanmar, the Philippines, Singapore, Taiwan, the United Kingdom, the United States and Vietnam. We are the only Thai bank with a substantial presence in China, through our wholly‑owned subsidiary Bangkok Bank (China). We provide customers with financial and business advice and work with them as a trusted partner to create value for their business.

We are now seeking a high caliber candidate to join our Hong Kong Branch.

Responsibilities:

• Lead and manage branch staff to provide high quality of services to customers and ensure smoothness of branch operation and service
• Responsible for operation activities including but not limited to Customer Onboarding and maintenance, conduct KYC, transaction operations, cash management etc.
• Formulate business strategies and setup KPI for the branch according to the direction of the Bank for the growth of high‑net‑worth customer, customer deposit and revenue of the branch
• Develop and drive necessary enhancement for better products and services in order to meet the customer needs and expectations
• Ensure compliance of the bank's policies and regulatory requirements
• Provide support to ad‑hoc assignment as and when required

Requirements:

• Degree holder or above in Business Administration or related discipline
• At least 8 years of solid experience in the banking industry, of which 5 years in branch operation management
• Proven track record of business achievement from corporate banking business
• Experience in new product development or promotion would be an advantage
• Excellent interpersonal and communication skills with service mind
• Excellent analytical and numerical skills
• Good command of both English and Chinese

We offer excellent career prospects to the right candidate. Salary will be commensurate with qualifications and experience.

Personal data provided by job applicants will be used solely for considering suitability for the post and strictly in accordance with our personal data policies which are available on request.

(Only shortlisted candidates will be contacted.)