Bank Officer (Customer Services and Account Opening)

Bangkok Bank Public Co Ltd; Hong Kong; On-site; HKD 223,000 - 391,000; Full time

Job summary

Bangkok Bank Public Co Ltd in Hong Kong is seeking a Bank Officer (Customer Services and Account Opening) to provide quality service to retail and corporate clients and to manage end-to-end account opening processes. You will collaborate with relationship managers, handle routine branch operations, and support cross-selling of banking solutions while ensuring AML/KYC compliance.

The role requires a degree in Finance/Business Administration, 3+ years of banking experience, and strong English and

Qualifications

• Degree holder in Finance, Business Administration or related discipline
• At least 3 years of banking customer services or related experience; knowledge of customer due diligence is a plus
• Organized and attentive to details with good interpersonal skills
• Proficiency in MS Office
• Good command of both written and spoken English and Chinese
• Self-motivated, eager to learn and able to work in a collaborative team environment

Responsibilities

• Provide quality customer service to retail and corporate customers, identify needs and recommend suitable banking services
• Handle routine branch operations such as cash deposits and withdrawals; cashier orders and cheque processing, remittance and mass payment processing
• Responsible for end-to-end account opening and maintenance including documentation review, onboarding, regular review and closure
• Ensure onboarding and review comply with AML/KYC standards and regulatory requirements
• Work with Relationship Managers and other stakeholders to ensure proper customer account lifecycle management
• Handle customer requests for bank confirmations and account inquiries
• Assist in cross-selling and upselling financial solutions to enhance customer portfolio value
• Assist in user acceptance testing for system enhancements or new product development
• Perform ad-hoc duties as assigned

Skills

MS Office

Customer service

Interpersonal skills

Attention to detail

Bilingual English/Chinese

Teamwork

Education

Bachelor's degree in Finance/Business Administration or related discipline

Tools

MS Office

Job description

Bank Officer (Customer Services and Account Opening)

Established in 1944, Bangkok Bank is one of the largest regional banks in Southeast Asia. We are a leading bank in Thailand and a market leader in corporate and business banking serving large corporations and multinationals across a wide range of industries.
Our international network includes more than 200 overseas branches in 14 economies - Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Malaysia, Myanmar, the Philippines, Singapore, Taiwan,the United Kingdom, the United States andVietnam. We are the only Thai bank with a substantial presence in China, through our wholly-owned subsidiary Bangkok Bank (China). We provide customers with financial and business advice and work with them as a trusted partner to create value for their business.

We are now seeking a high caliber candidate to join our Hong Kong Branch.

Responsibilities:

Provide quality customer service to retail and corporate customer, identify the customer needs and recommend for suitable banking services to retail and corporate clients

Handle routine branch operations such as cash deposits and withdrawal; cashier order and cheque processing, remittance and mass payment processing and etc

Responsible for end to end account opening and maintenance process such as account documentation review, client onboarding, regular account review and account closure.

Ensure onboarding and review requirements are in accordance to the Bank’s AML / KYC standards and regulatory requirements

Work closely with Relationship Managers and other stakeholder to ensure the entire customer account lifecycle management is properly performed

Handle customer request of bank confirmation and account enquiries

Assist in cross‑selling and upselling financial solutions to enhance customer portfolio value

Assist in user acceptance test for system enhancement or new product development

Perform ad‑hoc duties as and when assigned

Requirements:

Degree holder in Finance, Business Administration or related discipline

At least 3 years of work experience in banking customer services, customer due diligence or experience in promoting financial products will also be considered

Organized and attentive to details with good interpersonal skills

Proficiency in MS Office

Good command of both written and spoken English and Chinese

Self‑motivated, eager to learn and demonstrates good business etiquette and collaborative team spirit

We offer excellent career prospects to the right candidate. Salary will be commensurate with qualifications and experience. Personal data provided by job applications will be used solely for considering suitability for the post and strictly in accordance with our personal data policies which are available on request.
Only shortlisted candidates will be contacted.

Established in 1944, Bangkok Bank is one of the largest regional banks in Southeast Asia. We are a leading bank in Thailand and a market leader in corporate and business banking serving large corporations and multinationals across a wide range of industries.

Our international network includes more than 300 overseas branches in 14 economies - Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Malaysia, Myanmar, the Philippines, Singapore, Taiwan, the United Kingdom, the United States and Vietnam. We are the only Thai bank with a substantial presence in China, through our wholly-owned subsidiary Bangkok Bank (China). We provide customers with financial and business advice and work with them as a trusted partner to create value for their business.

We are now seeking a high caliber candidate to join our Hong Kong Branch.

Established in 1944, Bangkok Bank is one of the largest regional banks in Southeast Asia. We are a leading bank in Thailand and a market leader in corporate and business banking serving large corporations and multinationals across a wide range of industries.

Our international network includes more than 300 overseas branches in 14 economies - Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Malaysia, Myanmar, the Philippines, Singapore, Taiwan, the United Kingdom, the United States and Vietnam. We are the only Thai bank with a substantial presence in China, through our wholly-owned subsidiary Bangkok Bank (China). We provide customers with financial and business advice and work with them as a trusted partner to create value for their business.

We are now seeking a high caliber candidate to join our Hong Kong Branch.