Customer Service Executive (Environmental)

SGS Hong Kong Limited; Fanling; On-site; HKD 201,000 - 268,000; Full time

Benefits offered by this job

5-day Work Week

Double Pay and Performance Bonus

Dental and Medical Benefits

Accidental Insurance and LifeInsurance

Paid Maternity Leave, Paternity Leave,

Marriage Leave

On-the-Job Training

Education and Training Subsidies

Employee Assistance Program (EAP)

Staff Activities

Job summary

SGS Hong Kong Limited is hiring a Customer Service Executive (Environmental) to support testing services. You will prepare quotations, reports and invoices, coordinate sample collection schedules, and communicate customer requirements.

The role emphasizes accuracy, organization, and proactive communication in a fast-paced laboratory environment. English and Chinese proficiency is required, with opportunities for training and career development.

Qualifications

• Higher Diploma or above required.
• 1-3 years of customer service experience.
• Experience in the testing or laboratory industry is an advantage.
• Responsible, organized and detail-oriented.
• Good communication and interpersonal skills.
• Willing to learn and work in a fast-paced environment.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Good command of written and spoken English and Chinese.

Responsibilities

• Prepare testing quotations, reports and invoices.
• Coordinate and arrange sample collection schedules.
• Communicate with customers regarding testing services and requirements.
• Handle sample pickup and delivery arrangements.
• Maintain accurate records and provide administrative support.
• Learn and develop knowledge of testing services and laboratory operations.
• Perform ad hoc duties assigned by supervisors.

Skills

Customer service

Communication

MS Office

Bilingual English/Chinese

Education

Higher Diploma or above

Tools

MS Office

Job description

Customer Service Executive (Environmental)

Prepare testing quotations, reports and invoices.

Coordinate and arrange sample collection schedules.

Communicate with customers regarding testing services and requirements.

Handle sample pickup and delivery arrangements.

Maintain accurate records and provide administrative support.

Learn and develop knowledge of testing services and laboratory operations.

Perform ad hoc duties assigned by supervisors.

Requirements:

Higher Diploma or above.

1-3 years of customer service experience.

Experience in the testing or laboratory industry is an advantage.

Responsible, organized and detail-oriented.

Good communication and interpersonal skills.

Willing to learn and work in a fast-paced environment.

Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.

Good command of written and spoken English and Chinese.

As a caring company, SGS not only offers a competitive remuneration package but also offers staff caring items to the right candidates, including:

• 5-day Work Week


• Double Pay and Performance Bonus


• Dental and Medical Benefits


• Accidental Insurance and Life Insurance


• Paid Maternity Leave, Paternity Leave, and Marriage Leave


• On-the-Job Training


• Education and Training Subsidies


• Employee Assistance Program (EAP)


• Staff Activities

(Data received will be kept confidential and used for processing application only.)

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?


• What's your expected monthly basic salary?


• How many years' experience do you have as a Customer Service Operations Executive?


• Which of the following languages are you fluent in?


• Which of the following Microsoft Office products are you experienced with?

We are SGS – the world’s leading testing, inspection and certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and sustainability, enabling businesses to thrive with confidence.

SGS, founded in 1878 and listed on the Swiss Stock Exchange since 1981, has a legacy of over 145 years of service excellence.

We are SGS – the world’s leading testing, inspection and certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and sustainability, enabling businesses to thrive with confidence.

SGS, founded in 1878 and listed on the Swiss Stock Exchange since 1981, has a legacy of over 145 years of service excellence.

Admiralty, Central and Western District, HK

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