Customer Service Executive

SGS Hong Kong Limited; Fanling; On-site; HKD 156,000 - 246,000; Full time

Benefits offered by this job

5-day Work Week

Double Pay and Performance Bonus

Dental and Medical Benefits

Accident Insurance and Life Insurance

Paid Maternity Leave, Paternity Leave,

Marriage Leave

On-the-Job Training

Education and Training Subsidies

Employee Assistance Program (EAP)

Staff Activities

Job summary

SGS Hong Kong Limited is seeking a customer service professional to support key accounts in a fast-paced testing environment. You will handle inquiries, prepare documents, and provide technical guidance.

Collaborating with laboratory teams and sales, you will ensure timely service delivery, accurate records, and ongoing client satisfaction. Mandarin-English Chinese bilingual communication is required, and proficiency in Microsoft Office is essential.

Qualifications

• Higher Diploma or above in Chemistry, Applied Science, or a related discipline.
• Candidates from non-chemistry backgrounds with laboratory experience are welcome.
• Customer service, account servicing, or laboratory-related experience is an advantage.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Good command of written and spoken English and Chinese, including Mandarin.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Project coordination or project management experience is an advantage.
• Self-motivated, proactive, responsible, and able to work independently.

Responsibilities

• Handle customer enquiries via email, phone, and other communication channels.
• Prepare quotations, proposals, agreements, and related documents for customers.
• Provide professional technical advice and testing solutions to meet customer needs.
• Liaise closely with laboratory teams on sample handling, testing requirements, and project scheduling.
• Monitor testing progress and maintain accurate testing records for key accounts.
• Build and maintain strong relationships with existing customers while supporting business growth.
• Collaborate with sales and frontline teams to identify new business opportunities and enhance customer satisfaction.
• Keep customers informed of relevant regulatory updates and provide recommendations where appropriate.
• Ensure accuracy, quality, and timely completion of all assigned tasks.
• Perform ad hoc duties assigned by supervisors.

Skills

Customer service

Communication skills

Interpersonal skills

English and Mandarin Chinese

MS Office (Excel, Word, PowerPoint)

Project coordination

Education

Higher Diploma or above in Chemistry, Applied Science, or related discipline

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Handle customer enquiries via email, phone, and other communication channels.

Prepare quotations, proposals, agreements, and related documents for customers.

Provide professional technical advice and testing solutions to meet customer needs.

Liaise closely with laboratory teams on sample handling, testing requirements, and project scheduling to ensure smooth service delivery.

Monitor testing progress and maintain accurate testing records for key accounts.

Build and maintain strong relationships with existing customers while supporting business growth initiatives.

Collaborate with sales and frontline teams to identify new business opportunities and enhance customer satisfaction.

Keep customers informed of relevant regulatory updates and provide recommendations where appropriate.

Ensure accuracy, quality, and timely completion of all assigned tasks.

Perform ad hoc duties assigned by supervisors.

Requirements:

Higher Diploma or above in Chemistry, Applied Science, or a related discipline.

Candidates from non-chemistry backgrounds with laboratory experience are also welcome.

Customer service, account servicing, or laboratory-related experience is an advantage.

Strong communication and interpersonal skills with a customer-oriented mindset.

Good command of written and spoken English and Chinese, including Mandarin.

Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Project coordination or project management experience is an advantage.

Self-motivated, proactive, responsible, and able to work independently.

Fast learner with the ability to work under pressure and meet deadlines.

As a caring company, SGS not only offers a competitive remuneration package but also offers staff caring items to the right candidates, including:

5-day Work Week

Double Pay and Performance Bonus

Dental and Medical Benefits

Accident Insurance and Life Insurance

Paid Maternity Leave, Paternity Leave, and Marriage Leave

On-the-Job Training

Education and Training Subsidies

Employee Assistance Program (EAP)

Staff Activities

We are SGS – the world’s leading testing, inspection and certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and sustainability, enabling businesses to thrive with confidence.

SGS, founded in 1878 and listed on the Swiss Stock Exchange since 1981, has a legacy of over 145 years of service excellence.

We are SGS – the world’s leading testing, inspection and certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and sustainability, enabling businesses to thrive with confidence.

SGS, founded in 1878 and listed on the Swiss Stock Exchange since 1981, has a legacy of over 145 years of service excellence.