Japanese Speaking Customer Service Assistant

Yamato Logistics (HK) Ltd.; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Benefits offered by this job

Competitive remuneration package

5-day work week

Discretionary bonus

Birthday leave

Education allowance

Medical insurance

Job summary

Yamato Logistics (HK) Ltd. is seeking a proactive Customer Service / Logistics Operations Coordinator in Hong Kong to support clients, sales, operations and warehouse teams.

You will handle inquiries, follow shipment progress, prepare billing and monthly statements, and maintain strong client relationships with a focus on accurate communication and timely problem solving. Immediate availability is preferred.

Qualifications

• Degree or above.
• 1 year or more customer service or logistics operation experience.
• Mature, responsible, proactive and well organized.
• Proficient in English, Chinese and Japanese (N1).
• Good PC skills and MS Office.
• Immediate availability preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate & communicate with clients, sales, operation and warehouse.
• Follow up shipment, prepare billing and monthly statement.
• Handle clients' inquiries, complaints by phone or email.
• Maintain good customer relationship with effective communication.
• Other ad-hoc duties as assigned.

Skills

Customer service

Logistics operations

Communication skills

Interpersonal skills

MS Office

Education

Degree or above

Tools

MS Office

Job description

Yamato Logistics (HK) Ltd. is a member of the Yamato Group. Being the lead logistics solution provider of E-Commerce, electronics parts and cold chain operations in the region, our main business includes international freight forwarding, door-to-door delivery service, LOGISTICS service and local/international moving service.

With our extensive Yamato global network and around 40 years of experience in Hong Kong, we strive to innovate and commit to developing optimum supply chain solutions and logistics services to bring delight to our customers worldwide.

Responsibilities

• Coordinate & communicate with clients, sales, operation and warehouse
• Follow up shipment, prepare billing and monthly statement
• Handle clients' inquires, complaints by phone or email
• Maintain good customer relationship. Excellent communication and negotiation skills
• Other ad-hoc duties as assigned

Requirements

• Degree or above
• 1 years or above customer service or logistics operation experience, preferably gained from logistics service provider (Fresh Graduate also welcome)
• Mature, good sense, responsible, willing to learn and able to work under pressure, initiative, positive mind set and well organized
• Good command of both written and spoken English, Chinese and Japanese (N1)
• Good PC skills and proficient in MS Office & Chinese word processing
• Client focus with good communication & interpersonal skills
• Immediate available is highly preferred

Working Location

• ATL, Kwai Chung (Provide Shuttle Bus Coupon between ATL & Kwai Fong or Mei Foo MTR Station)

Our Offer

• Competitive remuneration package
• 5-day work week
• Discretionary bonus
• Birthday leave
• Education allowance
• Medical insurance