Customer Services Executive (Ref: CS-CS-CSE-JD)

The Hongkong Electric Co., Ltd; Hong Kong; On-site; HKD 216,000 - 312,000; Full time

Job summary

The Hongkong Electric Co., Ltd seeks a Customer Services Executive (Ref: CS-CS-CSE-JD) to support daily operations of the Customer Centre and Call Centre in North Point. You will handle applications for electricity supply, account transfers, deposits, final accounts, and other customer account enquiries with a professional, service-driven mindset.

Requirements include a higher diploma or above, good English and Chinese communication (Putonghua a plus), and proficiency with Microsoft 365.

Qualifications

• Higher Diploma, Associate Degree, or Bachelor’s Degree in any discipline
• Customer-oriented with good communication and interpersonal skills
• Proficient in Microsoft 365 applications and able to leverage digital tools to enhance productivity and workflow efficiency
• Good command of written and spoken English and Chinese languages, with proficiency in Putonghua
• Ability to communicate in additional languages such as Japanese, Filipino or Indonesian an advantage
• Fresh graduates will also be considered.

Responsibilities

• To support the daily operations of the Customer Centre and Call Centre
• To provide quality customer service through various communication channels regarding applications for electricity supply, account transfers, deposits, final accounts, and other customer account-related transactions and enquiries
• To process customer account documentation and operational records, and maintain the ISO 9001 Quality Management System
• To assist in customer service enhancement and operational improvement initiatives

Skills

Customer orientation

Communication skills

Interpersonal skills

English and Chinese

Putonghua

Digital tools productivity

Fresh graduates

Education

Higher Diploma / Associate Degree / Bachelor

Tools

Microsoft 365

Job description

Customer Services Executive (Ref: CS-CS-CSE-JD)

Reporting to the Customer Services Manager, the appointee will mainly perform the following duties:

To support the daily operations of the Customer Centre and Call Centre

To provide quality customer service through various communication channels regarding applications for electricity supply, account transfers, deposits, final accounts, and other customer account-related transactions and enquiries

To process customer account documentation and operational records, and maintain the ISO 9001 Quality Management System

To assist in customer service enhancement and operational improvement initiatives

Requirements:

Higher Diploma, Associate Degree, or Bachelor’s Degree in any discipline

Customer-oriented with good communication and interpersonal skills

Proficient in Microsoft 365 applications and able to leverage digital tools to enhance productivity and workflow efficiency

Good command of written and spoken English and Chinese languages, with proficiency in Putonghua

Ability to communicate in additional languages such as Japanese, Filipino or Indonesian an advantage

Fresh graduates will also be considered.

Working Location:North Point

Applicants not invited for interview within one month from the closing date may consider their applications unsuccessful. All unsuccessful applications will be kept for six months after the date of this advertisement.

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strictest confidence and used only for recruitment-related purposes in accordance with the laws and ordinance of the HKSAR.

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