Customer service and Reception

Rita Law & Co; Hong Kong; On-site; HKD 156,000 - 234,000; Full time

Job summary

Rita Law & Co, a Legal Services firm in Hong Kong, is seeking a professional front desk receptionist to greet clients, answer calls, and coordinate the flow of visitors. You will support light admin tasks, schedule appointments, and maintain an organized reception area to ensure a smooth client experience.

This role requires strong communication, a proactive attitude, and the ability to work closely with legal teams in a fast-paced environment. Office presence in Hong Kong is expected.

Qualifications

• Experience in customer service or marketing, preferably in legal, insurance, or healthcare sectors.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet clients and visitors professionally as the first point of contact.
• Direct clients and visitors to the appropriate team members.
• Manage incoming calls with proper phone etiquette and handle inquiries.
• Schedule appointments and maintain an organized front office area.
• Coordinate mail and courier services.
• Support basic administrative tasks.
• Maintain a welcoming reception area.

Skills

Customer service

Organizational skills

Job description

Unlock job insights

• ~ Experience in customer service or marketing (preferably in legal, insurance, or healthcare sectors)
• ~ Strong organizational skills and attention to detail
• ~ Serve as the first point of contact for clients and visitors, greeting them in a professional manner
• ~ Direct clients and visitors to the appropriate team members
• ~ Manage incoming calls with proper phone etiquette
• ~ Handle client inquiries
• ~ Schedule appointments
• ~ Maintain an organized reception and front office area
• ~ Coordinate mail and courier services
• ~ Support basic administrative tasks

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have in a Customer Service Role?
• Which of the following languages are you fluent in?

Legal Services 11-50 employees