Customer-Focused Solutions Engineer

Fano (Fano Labs); Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Fano Labs is seeking a Forward Deployed Engineer to join our Customer Success team in Hong Kong. You will own both discovery and build, bridging customer needs with product implementation and delivering end-to-end ownership of projects.

You will work closely with the Engagement Manager and Solution Architect to sign off on scope, write implementation specs, and train customers across admin and end-user audiences, ensuring successful deployments.

Qualifications

• 3–6 years combining hands-on technical delivery with requirements discovery or business analysis, Solutions Engineer, or similar customer-facing technical role.
• Experience with conversational AI, speech analytics, or NLP products.
• Strong proficiency in Python and Golang.
• Experience with REST APIs, webhooks, and data integration (JSON, CSV, XML).
• Working knowledge of SQL and at least one cloud platform (AWS, GCP, or Azure).
• Familiarity with Kubernetes, Linux/Unix command line and basic Docker usage.

Responsibilities

• Lead requirements discovery directly with the customer and develop a prototype if needed.
• Configure the Fano product to align with the identified specification; write and maintain documentation.
• Write production-quality integration code to connect Fano's platform with customers' systems.
• Conduct systems integration testing and resolve defects surfaced in UAT or production.
• Own requirements, execution of integration and product configuration for your project, and handover to Production Support.

Skills

Python

Golang

Discovery Expertise

Tools

REST APIs

Webhooks

JSON/CSV/XML

SQL

AWS/GCP/Azure

Kubernetes

Docker

Linux/Unix

Job description

Fano Labs is seeking a Forward Deployed Engineer to join our Customer Success team in Hong Kong. You will own both discovery and build, bridging customer needs with product implementation and delivering end-to-end ownership of projects.

You will work closely with the Engagement Manager and Solution Architect to sign off on scope, write implementation specs, and train customers across admin and end-user audiences, ensuring successful deployments.