Activation-Focused Solutions Engineer

Reap; Hong Kong; On-site; HKD 600,000 - 980,000; Full time

Job summary

Reap, a global fintech company headquartered in Hong Kong, is seeking a Forward Deployed Engineer to join our client-facing technical team. You will guide complex clients from discovery through activation, collaborating across Sales, Implementation, Product, Engineering, and Compliance to design practical solutions using Reap APIs and workflows.

Ideally, you are an engineer by background with strong API fluency and experience in fintech, digital assets, and banking infrastructure.

Qualifications

• Experience in a client-facing technical role such as Forward Deployed Engineering, Solution Engineering, Sales Engineering, Implementation Engineering, Technical Account Management, Solutions Architecture, or a similar function.
• Engineer by background with strong technical fluency with APIs, integrations, webhooks, authentication, data flows, sandbox / production environments, and technical troubleshooting.
• Experience in fintech, payments, card issuing, banking infrastructure, Web3, stablecoins, digital assets, or digital financial infrastructure.

Responsibilities

• Support pre-sales technical discovery and qualification for qualified opportunities, especially enterprise, strategic, API-heavy, or high-potential clients.
• Translate client requirements into practical solution designs using Reap’s products, APIs, workflows, and implementation patterns.
• Help Sales identify technical risks, integration complexity, operational dependencies, and activation blockers before commitment.
• Help clients move from technical go-live to meaningful activation and real usage.
• Partner with Product, Engineering, Operations, Compliance, CG, and TCX to unblock client journeys and improve activation outcomes.
• Turn repeated client questions and implementation issues into better documentation, enablement, tooling, automation, and product feedback.

Skills

APIs

Client-facing

Technical troubleshooting

Payments fintech

Cross-functional collaboration

Job description

Reap, a global fintech company headquartered in Hong Kong, is seeking a Forward Deployed Engineer to join our client-facing technical team. You will guide complex clients from discovery through activation, collaborating across Sales, Implementation, Product, Engineering, and Compliance to design practical solutions using Reap APIs and workflows.

Ideally, you are an engineer by background with strong API fluency and experience in fintech, digital assets, and banking infrastructure.