Mandarin-Speaking Forward Deployed Engineer for Fintech

Reap; Hong Kong; On-site; HKD 500,000 - 800,000; Full time

Job summary

Reap is seeking a Forward Deployed Engineer in Hong Kong to join its client-facing technical function. This individual contributor role reports to the Head of Forward Deployed Engineering.

You will work directly with Sales, clients, Implementation, Customer Growth, Product, Engineering, Operations, and Compliance to help complex clients move from technical discovery to solution design, implementation, activation, and successful usage.

Qualifications

• Experience in a client-facing technical role such as Forward Deployed Engineering, Solution Engineering, Sales Engineering, Implementation Engineering, Technical Account Management, Solutions Architecture, or similar function.
• Engineer by background with strong technical fluency with APIs, integrations, webhooks, authentication, data flows, sandbox/production environments, and technical troubleshooting.
• Experience in fintech, payments, card issuing, banking infrastructure, Web3, stablecoins, digital assets, or digital financial infrastructure.
• Experience supporting enterprise or strategic clients.
• Strong communication skills with both technical and non-technical stakeholders.
• Good commercial judgment: balance technical complexity, client needs, activation potential, and business value.

Responsibilities

• Support pre-sales technical discovery and qualification for qualified opportunities, especially enterprise, strategic, API-heavy, or high-potential clients.
• Translate client requirements into practical solution designs using Reap’s products, APIs, workflows, and implementation patterns.
• Help Sales identify technical risks, integration complexity, operational dependencies, and activation blockers before commitment.
• Help clients move from technical go-live to meaningful activation and real usage.
• Partner with Product, Engineering, Operations, Compliance, CG, and TCX to unblock client journeys and improve activation outcomes.
• Turn repeated client questions and implementation issues into better documentation, enablement, tooling, automation, and product feedback.

Skills

APIs

Client-facing

Technical troubleshooting

Fintech payments

Cross-team collaboration

Ownership

Job description

Reap is seeking a Forward Deployed Engineer in Hong Kong to join its client-facing technical function. This individual contributor role reports to the Head of Forward Deployed Engineering.

You will work directly with Sales, clients, Implementation, Customer Growth, Product, Engineering, Operations, and Compliance to help complex clients move from technical discovery to solution design, implementation, activation, and successful usage.