Customer-Facing Digital BA — Web & Apps (Contract)

Oliver James; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

Oliver James is seeking a Business Analyst for a 12-month contract with the insurance client. You will engage directly with customers and stakeholders, translating needs into actionable requirements for customer-facing web and app projects.

Collaboration with technology teams and external vendors will be essential to drive delivery and improvements. Qualifications include proven BA/PM experience in banking or insurance, strong communication, Agile proficiency, and experience with UAT

Qualifications

• Proven experience as a Business Analyst and/or Project Manager in banking or insurance.
• Experience delivering customer-facing web and/or mobile app projects.
• Excellent communication, stakeholder management, and coordination skills across business and technology teams.
• Experience with Agile methodologies and tools such as JIRA, Confluence, or similar.
• Ability to manage multiple workstreams, track progress, and escalate issues proactively.
• Experience with UAT coordination, test case management, and go-live support is desirable.
• Fluent in English and Cantonese; Mandarin is an advantage.
• Relevant certifications (e.g. Scrum Master, PMP) are a plus.

Responsibilities

• Act as the primary liaison between business stakeholders, technology teams, and external vendors to ensure clear communication and alignment.
• Drive project delivery for the One Web One App initiative, including planning, tracking progress, managing risks, and resolving blockers.
• Gather, document, and prioritise business requirements; translate them into user stories, process flows, and functional specifications.
• Support end-to-end project activities including UAT planning and execution, defect management, and go-live readiness.
• Coordinate cross-functional teams to deliver customer-facing web and app enhancements that improve user experience and operational efficiency.
• Prepare regular progress updates and reports for management and stakeholders.
• Identify process improvement opportunities and contribute to the continuous optimisation of digital channels.

Skills

Customer-facing experience

Stakeholder management

Agile methodologies

Communication skills

Cross-functional coordination

Tools

JIRA

Confluence

Job description

Oliver James is seeking a Business Analyst for a 12-month contract with the insurance client. You will engage directly with customers and stakeholders, translating needs into actionable requirements for customer-facing web and app projects.

Collaboration with technology teams and external vendors will be essential to drive delivery and improvements. Qualifications include proven BA/PM experience in banking or insurance, strong communication, Agile proficiency, and experience with UAT