Business Analyst / BA Manager - Digital Insurance

Protiviti Hong Kong Co. Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Protiviti Hong Kong Co. Limited is seeking a Business Analyst / BA Manager for Digital Insurance.

You will support customer engagement initiatives and drive digital platform delivery, translating business needs into platform enhancements and system improvements. You will coordinate with business users, IT teams and vendors through the project lifecycle, support UAT, system implementation, production rollout and ongoing maintenance, and assist with AI chatbot training and updates to meet evolving

Qualifications

• Experience in life insurance industry and understanding of insurance operations, products and customer journeys.
• Hands-on experience in requirement gathering, UAT, system implementation and coordinating project activities.
• Exposure to AI chatbot training and maintenance, including chatbot content/knowledge-base updates is preferred.
• Excellent stakeholder management and communication skills with experience across business, IT and external vendors.

Responsibilities

• Support customer engagement initiatives and digital platform delivery, ensuring solutions meet business and customer needs.
• Gather and analyze business requirements, translating user needs into digital platform enhancements and system improvements.
• Coordinate with business users, IT teams and external vendors throughout the project lifecycle, ensuring smooth communication and delivery.
• Support UAT, system implementation, production rollout and ongoing platform maintenance, including issue tracking and resolution.
• Assist with AI chatbot training and maintenance, including content updates and continuous enhancements based on business requirements.

Skills

Life Insurance

Requirements gathering

UAT

System implementation

Project coordination

AI chatbot training

Stakeholder management

Communication skills

Vendor coordination

Job description

Business Analyst / BA Manager - Digital Insurance

The Company

Our client is a well-established insurance company with a strong market presence, committed to delivering reliable and customer-focused insurance solutions.

The Role

• Support customer engagement initiatives and digital platform delivery, ensuring solutions and enhancements meet business and customer needs.
• Gather and analyze business requirements, translating user needs into digital platform enhancements and system improvements.
• Coordinate with business users, IT teams and external vendors throughout the project lifecycle, ensuring smooth communication and delivery.
• Support UAT, system implementation, production rollout and ongoing platform maintenance, including issue tracking and resolution.
• Assist with AI chatbot training and maintenance, including content updates and continuous enhancements based on business requirements.

Your Profile

• Experience in the life insurance industry, with good understanding of insurance operations, products and customer journeys.
• Hands-on experience in requirement gathering, UAT, system implementation and coordinating project activities.
• Exposure to AI chatbot training and maintenance, including chatbot content or knowledge-base updates, is preferred.
• Good stakeholder management and communication skills, with experience working across business, IT and external vendors.