Business Analyst

Oliver James; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

Oliver James is seeking a Business Analyst for a 12-month contract with the insurance client. You will engage directly with customers and stakeholders, translating needs into actionable requirements for customer-facing web and app projects.

Collaboration with technology teams and external vendors will be essential to drive delivery and improvements. Qualifications include proven BA/PM experience in banking or insurance, strong communication, Agile proficiency, and experience with UAT

Qualifications

• Proven experience as a Business Analyst and/or Project Manager in banking or insurance.
• Experience delivering customer-facing web and/or mobile app projects.
• Excellent communication, stakeholder management, and coordination skills across business and technology teams.
• Experience with Agile methodologies and tools such as JIRA, Confluence, or similar.
• Ability to manage multiple workstreams, track progress, and escalate issues proactively.
• Experience with UAT coordination, test case management, and go-live support is desirable.
• Fluent in English and Cantonese; Mandarin is an advantage.
• Relevant certifications (e.g. Scrum Master, PMP) are a plus.

Responsibilities

• Act as the primary liaison between business stakeholders, technology teams, and external vendors to ensure clear communication and alignment.
• Drive project delivery for the One Web One App initiative, including planning, tracking progress, managing risks, and resolving blockers.
• Gather, document, and prioritise business requirements; translate them into user stories, process flows, and functional specifications.
• Support end-to-end project activities including UAT planning and execution, defect management, and go-live readiness.
• Coordinate cross-functional teams to deliver customer-facing web and app enhancements that improve user experience and operational efficiency.
• Prepare regular progress updates and reports for management and stakeholders.
• Identify process improvement opportunities and contribute to the continuous optimisation of digital channels.

Skills

Customer-facing experience

Stakeholder management

Agile methodologies

Communication skills

Cross-functional coordination

Tools

JIRA

Confluence

Job description

Oliver James is recruiting a Business Analyst on behalf of an insurance client for a 12-month contract, with the potential to extend or convert to a permanent role.

We're looking for someone with strong business analysis skills and proven customer-facing experience. You'll be comfortable engaging directly with customers and business stakeholders, understanding their needs, and translating these into clear, actionable requirements.

Key Responsibilities

Act as the primary liaison between business stakeholders, technology teams, and external vendors to ensure clear communication and alignment.

Drive project delivery for the One Web One App initiative, including planning, tracking progress, managing risks, and resolving blockers.

Gather, document, and prioritise business requirements; translate them into clear user stories, process flows, and functional specifications.

Support end-to-end project activities including UAT planning and execution, defect management, and go-live readiness.

Coordinate cross-functional teams to deliver customer-facing web and app enhancements that improve user experience and operational efficiency.

Prepare regular progress updates and reports for management and stakeholders.

Identify process improvement opportunities and contribute to the continuous optimisation of digital channels.

Requirements

Proven experience as a Business Analyst and/or Project Manager in banking or insurance, preferably on digital transformation or customer-facing platform projects.

Strong track record of delivering customer-facing web and/or mobile app projects.

Excellent communication, stakeholder management, and coordination skills, with the ability to work effectively across business and technology teams.

Experience with Agile methodologies and tools such as JIRA, Confluence, or similar.

Ability to manage multiple workstreams, track progress, and escalating issues proactively.

Experience with UAT coordination, test case management, and go-live support is highly desirable.

Fluent in English and Cantonese; Mandarin is an advantage.

Relevant certifications (e.g. Scrum Master, PMP, or equivalent) are a plus.