Customer Experience Ambassador — Banking & Digital Services

China Construction Bank (Asia) Corporation Limited; Hong Kong; On-site; HKD 167,000 - 223,000; Full time

Job summary

China Construction Bank (Asia) Corporation Limited in Hong Kong is seeking a customer service oriented professional to greet walk-in clients, understand their needs and guide them to appropriate products and channels. You will promote digital banking, handle inquiries, and ensure smooth transactions in a compliant environment.

The role requires multilingual communication (Cantonese, Mandarin, English) and a proactive, team-oriented mindset with fresh graduates welcome and preferred sales

Qualifications

• 5 subjects at Grade E / Level 2 or above in HKCEE/HKDSE, including Chinese, English and Mathematics.
• Fresh graduate are also welcome.
• 1 year relevant sales and customer service experience is preferred.
• Customer centric servicing mind set and excellent communication skills.
• A proactive team player with good interpersonal skills.
• Good command of Cantonese, Mandarin and English.

Responsibilities

• Greet and welcome all walk-in customers and act as the first contact point.
• Understand customers' needs and redirect traffic for a pleasant journey.
• Provide guidance on branch self-serve devices and digital channels.
• Promote and cross-sell general banking products and e-banking services.
• Handle general enquiries/complaints and resolve issues per procedures.
• Deliver after-sales support and compliance with AML and policies.

Skills

Customer service

Communication

Team player

Multilingual

Education

HKCEE/HKDSE: 5 subjects incl. Chinese, English, Math

Job description

China Construction Bank (Asia) Corporation Limited in Hong Kong is seeking a customer service oriented professional to greet walk-in clients, understand their needs and guide them to appropriate products and channels. You will promote digital banking, handle inquiries, and ensure smooth transactions in a compliant environment.

The role requires multilingual communication (Cantonese, Mandarin, English) and a proactive, team-oriented mindset with fresh graduates welcome and preferred sales