Bank Hall Ambassador - 1 year contract

China Construction Bank (Asia) Corporation Limited; Hong Kong; On-site; HKD 167,000 - 223,000; Full time

Job summary

China Construction Bank (Asia) Corporation Limited in Hong Kong is seeking a customer service oriented professional to greet walk-in clients, understand their needs and guide them to appropriate products and channels. You will promote digital banking, handle inquiries, and ensure smooth transactions in a compliant environment.

The role requires multilingual communication (Cantonese, Mandarin, English) and a proactive, team-oriented mindset with fresh graduates welcome and preferred sales

Qualifications

• 5 subjects at Grade E / Level 2 or above in HKCEE/HKDSE, including Chinese, English and Mathematics.
• Fresh graduate are also welcome.
• 1 year relevant sales and customer service experience is preferred.
• Customer centric servicing mind set and excellent communication skills.
• A proactive team player with good interpersonal skills.
• Good command of Cantonese, Mandarin and English.

Responsibilities

• Greet and welcome all walk-in customers and act as the first contact point.
• Understand customers' needs and redirect traffic for a pleasant journey.
• Provide guidance on branch self-serve devices and digital channels.
• Promote and cross-sell general banking products and e-banking services.
• Handle general enquiries/complaints and resolve issues per procedures.
• Deliver after-sales support and compliance with AML and policies.

Skills

Customer service

Communication

Team player

Multilingual

Education

HKCEE/HKDSE: 5 subjects incl. Chinese, English, Math

Job description

- Greet and welcome all walk-in customers. To act as the first contact point of customers in a warm and caring manner to ensure their journey satisfactory - To understand customers' needs and re-direct customer traffic to ensure pleasant customer journey - Provide guidance to customers on Branch self-serve devices - Promote and cross-sell general banking products and e-banking platform and services - Promote and drive the usage of e-Banking and digital channel - Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with standard procedures - Provide good after-sales support and logistics as assigned - Deliver superior quality service to customers and evaluate customer preferences and identify opportunities to enhance customer relationship; refer potential customers to Relationship Manager in the branch - Comply with the regulatory requirements as well as the internal compliance policies and guidelines including but not limited to anti-money laundering and counter-financing of terrorism

Requirements

- 5 subjects at Grade E / Level 2 or above in HKCEE/HKDSE, including Chinese, English and Mathematics

- Fresh graduate are also welcome

- 1 year relevant sales and customer service experience is preferred

- Customer centric servicing mind set and excellent communication skills

- A proactive team player with good interpersonal skills

- Good command of Cantonese, Mandarin and English

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years. All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.

China Construction Bank (Asia) Corporation Limited (“CCB (Asia)”) is the comprehensive and integrated commercial banking platform of China Construction Bank Corporation (“CCB”) in Hong Kong. Currently, CCB (Asia) has 38 service outlets in Hong Kong and offers a wide array of banking products and services to customers, including personal banking services, commercial banking services, corporate banking services, private banking services, treasury business and cross-border financial services, etc.

We’re inviting high caliber professionals to share our vision and mark our success together.

China Construction Bank (Asia) Corporation Limited (“CCB (Asia)”) is the comprehensive and integrated commercial banking platform of China Construction Bank Corporation (“CCB”) in Hong Kong. Currently, CCB (Asia) has 38 service outlets in Hong Kong and offers a wide array of banking products and services to customers, including personal banking services, commercial banking services, corporate banking services, private banking services, treasury business and cross-border financial services, etc.

We’re inviting high caliber professionals to share our vision and mark our success together.