Premier Bank Customer Experience Officer — Branch & Digital

HSBC

Hong Kong

On-site

HKD 201,000 - 268,000

Full time

14 days+

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Job summary

HSBC is seeking a Customer Service Officer (Premier Centre) in Hong Kong to provide quality service at branch counters and assist customers with digital banking solutions. The role involves promoting products, maintaining branch operations, and ensuring compliance with AML/CTF controls.

Candidates should have HKCEE/HKDSE or equivalent, strong communication skills in Cantonese and English, and a customer-centric mindset.

Qualifications

Fluent in Cantonese and English (Mandarin an advantage).
Customer-centric mindset with commitment to quality service.
Good interpersonal and communication skills.
Experience in customer or teller service preferred.

Responsibilities

Provide quality customer service through accurate counter transactions at branch.
Identify customer financial service needs and refer to appropriate colleagues.
Promote digital banking services and encourage migration to digital.
Ensure smooth branch operations and maintain audit/compliance standards.
Ensure compliance with AML/CTF controls and HSBC policies.
Offer refreshments to customers as needed at branch locations.
Welcome customers and manage the bank hall environment across platforms and reception.