Customer Analytics & Value Management Specialist

AIA Hong Kong and Macau; Hong Kong; On-site; HKD 700,000 - 1,100,000; Full time

Job summary

AIA Hong Kong and Macau seeks a Customer Intelligence Manager to lead data integration, segmentation, and insight generation, turning data into smarter experiences and outcomes for customers across our markets.

The role focuses on collaborating with sales, marketing, and product teams to translate analyses into actionable business strategies while maintaining data accuracy and rigor. You will drive market research and deliver dashboards to stakeholders.

Qualifications

• Bachelor’s degree in Statistics, preferably major in Actuarial and Finance. A master’s degree is plus.
• Strategic thinker with a customer-centric mindset.
• Strong analytical and problem-solving skills.
• Detail-oriented with a focus on data accuracy.
• Ability to translate complex data into clear and actionable insights.
• Proficiency in data analysis tools (e.g., SQL, R, Python) preferred.
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Excellent knowledge and proven record in project management / execution
• Excellent communication and presentation skills.
• Ability to work collaboratively in a fast-paced team environment.
• Can work with ambiguity and mange change effectively.

Responsibilities

• Data integration & management to create a comprehensive view of customer behavior.
• Customer segmentation & insight generation using multiple data sources.
• Strategic recommendations to senior management based on insights.
• Collaboration with cross-functional teams to integrate insights into strategies.
• Reporting: create and present dashboards that communicate key insights and trends.
• Market research: conduct external market research and monitor industry trends.

Skills

SQL

Python

R

Tableau

Power BI

Education

Bachelor's degree in Statistics

Master's degree preferred

Tools

Data Visualization tools

Job description

AIA Hong Kong and Macau seeks a Customer Intelligence Manager to lead data integration, segmentation, and insight generation, turning data into smarter experiences and outcomes for customers across our markets.

The role focuses on collaborating with sales, marketing, and product teams to translate analyses into actionable business strategies while maintaining data accuracy and rigor. You will drive market research and deliver dashboards to stakeholders.