Customer Analytics and Value Management, Principal (Senior Manager - Welcome Act

AIA Hong Kong; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

AIA Hong Kong is seeking a Customer Analytics and Value Management Principal to lead data-driven customer insights and strategic recommendations. You will integrate internal data with external research, develop segmentation models, and present insights to senior management.

This role emphasizes collaboration with marketing, product, and sales to embed analytics into business decisions. The position requires strong statistical background, proficiency in SQL/R/Python, and experience with

Qualifications

• Bachelor’s degree in Statistics, preferably Actuarial/Finance; master’s degree is a plus.
• Strategic thinker with a customer-centric mindset.
• Strong analytical and problem-solving skills.
• Detail-oriented with data accuracy.
• Ability to translate complex data into clear insights.
• Proficiency in data analysis tools (SQL, R, Python) preferred.
• Experience with data visualization tools (Tableau, Power BI).
• Excellent knowledge and proven track record in project management/execution.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a fast-paced team environment.
• Can work with ambiguity and manage change effectively.

Responsibilities

• Data Integration & Management: Combine internal customer data with related research to form a comprehensive view of behavior and preferences.
• Customer Segmentation & Insight Generation: Develop segmentation models and derive insights across data sources.
• Strategic Recommendations: Provide actionable recommendations to senior management.
• Collaboration: Work with cross-functional teams to embed insights into strategies.
• Reporting: Create and present dashboards and reports highlighting key trends.
• Market Research: Oversee external research to gather additional customer insights.

Skills

SQL

Python

R

Analytical thinking

Communication skills

Collaboration

Problem solving

Education

Bachelor’s degree in Statistics

Master’s degree preferred

Tools

Tableau

Power BI

SQL

R

Python

Job description

Customer Analytics and Value Management, Principal (Senior Manager - Welcome Act

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people’s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

As part of the Customer Intelligence Management team, you’ll play a vital role in advancing this movement. By truly integrating customer data and driving marketing insights, you will help to craft delightful experiences that customers have with AIA.

Support Head of Customer Enterprise Analytics and Innovation to achieve the assigned goals by leveraging customer insights from both internal customer data and external customer research.

Roles and Responsibilities

• Data Integration & Management: Combine internal customer data with associated research to create a comprehensive view of customer behavior and preferences. Ensure the accuracy and integrity of data by implementing best practices for data management and analysis.

• Customer Segmentation & Insight Generation: Develop and refine customer segmentation models to better understand and target key customer groups. Develop deep insights into customer needs, motivations, and trends by utilizing and analyzing multiple data sources.

• Strategic Recommendations: Provide actionable recommendations to senior management based on insights derived from data analysis.

• Collaboration: Work closely with cross-functional teams, including customer & marketing, product development, and sales, to ensure insights are integrated into business strategies.

• Reporting: Create and present detailed reports and dashboards that communicate key insights and trends to stakeholders.

• Market Research: Conduct and oversee external market research projects to gather additional customer insights. Monitor industry trends and competitor activities to identify opportunities and threats.

Minimum Job Requirements

• Bachelor’s degree in Statistics, preferably major in Actuarial and Finance. A master’s degree is plus.

• Strategic thinker with a customer‑centric mindset.

• Strong analytical and problem‑solving skills.

• Detail‑oriented with a focus on data accuracy.

• Ability to translate complex data into clear and actionable insights.

• Proficiency in data analysis tools (e.g., SQL, R, Python) preferred.

• Experience with data visualization tools (e.g., Tableau, Power BI).

• Excellent knowledge and proven record in project management / execution

• Excellent communication and presentation skills.

• Ability to work collaboratively in a fast‑paced team environment.

• Can work with ambiguity and mange change effectively.

Others

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up to date.