CRM Intern (1 Year Contract)

Sephora Hong Kong Limited; Hong Kong; On-site; HKD 89,000 - 134,000; Part time

Job summary

Sephora Hong Kong Limited is seeking a CRM Intern for a 1-year contract to support gifts, loyalty rewards, basic reporting, campaigns and events. You will work at least three days a week and gain hands-on experience in beauty retail and customer engagement.

Applicants should be pursuing or have completed a degree in Marketing, Business, or related fields, with strong English and Chinese skills (Cantonese preferred) and attention to detail.

Qualifications

• Pursuing or recently completed Higher Diploma or Bachelor's in Marketing, Business, Communications or related field.
• Available to work at least 3 days per week for 1 year.
• Demonstrates strong organization and attention to detail.
• Proficient in English and Chinese; Cantonese preferred.

Responsibilities

• Support CRM gifts and loyalty reward activities and simple reports.
• Assist with gift-with-purchase bundling and maintain gift records.
• Coordinate with internal teams for timely execution of campaigns and events.
• Prepare CRM reports using the pre-built dashboard and data basics in Excel.
• Help set up CRM offers, promotional codes and campaign materials.

Skills

Organised

Responsible

Attentive to detail

English proficiency

Chinese proficiency

Education

Higher Diploma or Bachelor's degree in Marketing, Business, Communications or related field

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

We are looking for a motivated CRM Intern to join our Hong Kong team on a 1 year contract. You will support CRM gift and loyalty reward activities, basic reports, campaigns and events while gaining practical experience in beauty retail and customer engagement

You will shine here if you enjoy…

CRM Gifts and Loyalty Rewards

Support monthly CRM gift allocation and loyalty reward launches.

Assist with gift-with-purchase bundling and maintain simple gift records.

Coordinate with internal teams to support smooth and timely execution.

Basic CRM Reporting

Leveraging the pre-built dashboard to prepare CRM reports, including recruitment report for stores, new store report, member profile report for brands etc.

Basic data mining and analysis using Microsoft excel.

CRM Campaign Support

Assist with setting up CRM offers and creating promotional codes.

Support the preparation and checking of retail campaign materials.

Help with general campaign coordination and follow-up.

CRM Event Support

Join brainstorming and help prepare event materials and information.

Support event set-up, registration, gift preparation and on-site activities.

General Team Support

Keep trackers and working files organised.

Support other CRM tasks and projects as assigned.

We would love to hear from you if…

You are currently studying, or have recently completed, a Higher Diploma or Bachelor’s degree in Marketing, Business, Communications or a related field.

You are available to work at least 3 days per week for 1 year.

You are organised, responsible and attentive to detail.

You are proficient in Microsoft Word and PowerPoint, and have basic Excel skills, including VLOOKUP and Pivot Tables.

You have good written and spoken English and Chinese; Cantonese is preferred.

You are willing to learn, work well with others and are comfortable in a fast-paced environment.

While at Sephora, you’ll find:

Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit

Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead

Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful!

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

• Which of the following statements best describes your right to work in Hong Kong?
• What is your highest level of education?