Credit Card Fulfillment Manager: Lead Ops & Systems

PrimeCredit Ltd; Hong Kong; On-site; HKD 520,000 - 930,000; Full time

Job summary

PrimeCredit Ltd. in Hong Kong seeks aManager, Fulfillment (Credit Card Operation) to supervise the fulfillment team and coach staff.

You will monitor cardholder data maintenance requests, process credit card service requests, and work with product teams on stationery and gift replenishment, including welcome gifts and promotions. You will prepare MIS reports for management review, liaise with outsourcing vendors to maintain service quality, and define system requirements while testing daily

Qualifications

• Higher Diploma graduate or above in Business Administration or related disciplines.
• Minimum 6 years’ relevant experience in credit card operation, 2 years at supervisory/management level.
• Strong knowledge in credit card system, preferrable in VisionPlus.
• Experience in defining system user requirements and parameters is an advantage.
• Proficient in MS Office Applications including Outlook, Word and Excel.

Responsibilities

• Assist the supervisor to monitor all works within credit card fulfillment team and coach subordinates on daily work issues
• Monitor processing of cardholder data maintenance requests and credit card service requests (e.g. Octopus AAVS application)
• Work closely with Credit Card product team on credit card stationery and gift replenishment; handling of welcome gift and promotional premium redemption etc.
• Prepare management information reports (MIS) for operational and management review
• Liaise with outsourcing vendors/ suppliers and maintain their service quality at satisfactory level
• Prepare user requirements and conduct user acceptance tests on system/ daily workflow enhancement

Skills

Credit card operations

People management

Communication skills

MS Office

VisionPlus

Multilingual

Education

Higher Diploma in Business Administration or related

Tools

VisionPlus

Job description

PrimeCredit Ltd. in Hong Kong seeks aManager, Fulfillment (Credit Card Operation) to supervise the fulfillment team and coach staff.

You will monitor cardholder data maintenance requests, process credit card service requests, and work with product teams on stationery and gift replenishment, including welcome gifts and promotions. You will prepare MIS reports for management review, liaise with outsourcing vendors to maintain service quality, and define system requirements while testing daily