Counter Service Officer (Senior Teller)

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Community initiatives

Job summary

OCBC Bank (Hong Kong) Limited is seeking a customer-focused frontline cashier to operate in a fast-paced retail banking environment. You will handle cash and non-cash transactions, assist customers, and promote OCBC's banking products and services.

The role requires a diploma or degree as desirable, plus at least 1 year of counter service experience. Strong communication and interpersonal skills, multitasking ability, and a willingness to learn banking basics are essential.

Qualifications

• Degree or diploma in any field is desirable, or candidates with relevant work experience will be reviewed.
• Minimum 1 year experience in counter service in retail banking.
• Excellent communication and interpersonal skills, with the ability to work with people from diverse backgrounds.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic knowledge of banking products and services, with a willingness to learn and develop your skills.

Responsibilities

• Process cash and non-cash transactions, such as deposits, withdrawals, and transfers.
• Respond to customer inquiries and resolve issues in a professional and courteous manner.
• Promote OCBC's products and services to customers, such as accounts, loans, and credit cards.
• Maintain accurate records and reports, and ensure compliance with bank policies and procedures.

Job description

To succeed in this role, you'll need to be customer-focused, proactive, and able to work well under pressure. You'll need to be able to handle cash and non-cash transactions accurately and efficiently, while also identifying opportunities to promote our products and services to customers.

What you do

• Process cash and non-cash transactions, such as deposits, withdrawals, and transfers
• Respond to customer inquiries and resolve issues in a professional and courteous manner
• Promote OCBC's products and services to customers, such as accounts, loans, and credit cards
• Maintain accurate records and reports, and ensure compliance with bank policies and procedures

Who you are

• A degree or diploma in any field is desirable, or candidates who possess relevant work experience equivalent to the required academic standard will also be reviewed
• Minimum 1 year experience in counter service in retail banking
• Excellent communication and interpersonal skills, with the ability to work with people from diverse backgrounds
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Basic knowledge of banking products and services, with a willingness to learn and develop your skills

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.