Counter Service Officer / Teller

Chong Hing Bank; Hong Kong; On-site; HKD 200,880 - 290,160; Full time

Benefits offered by this job

Competitive remuneration package

Promising career opportunities

Job summary

A leading banking institution in Hong Kong seeks a dedicated Counter Service Officer to manage financial transactions and enhance customer relations. The role requires at least a secondary education and a year of retail banking experience. Candidates should have strong communication skills and proficiency in both Chinese and English. This position offers a competitive remuneration package and opportunities for career advancement. Join us for a promising career in banking operations.

Qualifications

• At least 1 year of working experience in Retail Banking.
• Candidates with more experience may be considered for a senior role.

Responsibilities

• Handle counter financial transactions and balance daily transactions.
• Deal with customers’ enquiries and build new business through cross-selling.
• Support back-end branch operations.

Skills

Customer-oriented

Strong communication skills

Interpersonal skills

Knowledge in counter service operation

Proficient in English

Proficient in spoken and written Chinese (Mandarin and Cantonese)

Education

Secondary education or above

Job description

Responsibilities

• Handle counter financial transactions and balance daily transactions
• Deal with customers’ enquiries and build new business through cross‑selling various banking products/referring customers to appropriate staff
• Support back‑end branch operations

Requirements

• Secondary education or above
• Minimum of 1 year's working experience in Retail Banking
• Proactive, customer-oriented with pleasant disposition
• Strong communication and interpersonal skills
• Knowledge in counter service operation and account opening documentation requirement
• Proficient in both spoken and written Chinese (Mandarin and Cantonese) and English
• Candidates with more experience will be considered as Senior Counter Service Officer

We offer competitive remuneration package and promising career opportunities to the successful candidates. Interested parties, please send full resume with current & expected salary and the date of availability to The HR Division, G.P.O. Box 2535, HK, or by clicking Apply Now. Please quote reference on your application. Information provided will be treated in strict confidence and only be used for recruitment purposes. Personal data of unsuccessful applications will be destroyed 24 months after the completion of the recruitment and selection exercise.

The Mandatory Reference Checking (MRC) Scheme is a regulatory framework established by the Hong Kong Monetary Authority, which requires banks to check the conduct history of prospective employees for positions defined under the scheme. Therefore, MRC will be a part of our selection process if you apply for the in-scope positions. For details, please refer to the “Frequently Asked Questions for In‑Scope Individuals” (https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2) published by HKAB.