Contract IT Helpdesk & DMS Specialist

InfoTech Services (Hong Kong) Limited

Hong Kong

On-site

HKD 446,000 - 737,000

Full time

4 days ago

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Job summary

InfoTech Services (Hong Kong) Limited invites applications for Contract Systems Analyst (Bid Ref 61413-1). The role covers IT helpdesk and document management systems for the Department, with a 3-month contract from 01 Nov 2026 to 31 Jan 2027.

Responsibilities include on-site and telephone helpdesk, PC hardware/software setup, end-user support for OpenText eDocs, CMS, DMS, Lotus Notes, VPN/RAS access; training end-users and coordinating with vendors.

Qualifications

Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent.
At least 8 years' post-qualification experience, with 6+ years in a similar post and in a comparable capacity.
Experience in providing user support to OpenText eDocs Document Management is a definite advantage.

Responsibilities

Serve a contract assignment under InfoTech's headcount, full-time second to serve the DOJ.
Provide telephone and on-site helpdesk services to end-users, and troubleshoot problems on PCs and computer equipment.
Install PC hardware and software, and set up multi-media equipment at various offices of the Department.
Diagnose PC hardware and software problems, provide solutions and arrange follow-up action with vendors as appropriate.
Provide user support for Office 365/Confidential Mail/iNotes/Windows 10/MS Office/Internet Explorer/Chrome and OpenText eDocs DMS.
Evaluate hardware and software products, implement and support new technology projects.
Specialize in systems with guidance to junior officers and suggest improvements.
Provide training and demonstrations to end-users on supported systems.
Perform other computer-related and administrative duties as assigned.