Contract Systems Analyst: Video Conference & DMS Support

InfoTech Services (Hong Kong) Limited; Hong Kong; On-site; HKD 312,000 - 402,000; Full time

Job summary

InfoTech Services (Hong Kong) Limited seeks a Contract Systems Analyst for a three-month assignment in Sheung Wan / Wan Chai / Central. The role supports IT helpdesk and document management systems with on-site and remote duties.

The ideal candidate has 5+ years post-qualification experience, 3+ years in a similar post, and strong English communication. Occasional weekend work and Kowloon/HK Island coverage are expected.

Qualifications

• Bachelor’s degree or higher in Computer Science or IT.
• 5+ years post-qualification experience; 3+ years in a similar post.
• Experience with OpenText eDocs DMS is a definite advantage.
• On-site support across Kowloon and HK Island; some weekend duties.
• Good command of English required for liaison with users.

Responsibilities

• Provide on-site and telephone helpdesk support to end users.
• Assist in setting up Video Conference System for remote court hearing.
• Diagnose hardware and software issues; coordinate with vendors for follow-up.
• Support office automation systems (Lotus Notes, Outlook, MS Office, browsers) and OpenText eDocs.
• Assist in testing new hardware and software products.
• Assist in system administration and server backups; monitor performance.
• Perform other computer and administrative duties as assigned.

Skills

Customer relations

GOV experience

Helpdesk handling

English proficiency

Education

Bachelor's degree / Higher Diploma in Computer Science or IT

Tools

CMS

DMS

RAS

VCT

OpenText eDocs

Job description

InfoTech Services (Hong Kong) Limited seeks a Contract Systems Analyst for a three-month assignment in Sheung Wan / Wan Chai / Central. The role supports IT helpdesk and document management systems with on-site and remote duties.

The ideal candidate has 5+ years post-qualification experience, 3+ years in a similar post, and strong English communication. Occasional weekend work and Kowloon/HK Island coverage are expected.