Contract Systems Analyst (Bid Ref 61406-1)

InfoTech Services (Hong Kong) Limited; Hong Kong; On-site; HKD 250,000 - 360,000; Full time

Job summary

InfoTech Services (Hong Kong) Limited seeks a Contract Systems Analyst to support the DOJ under the T26 contract. The role emphasizes end-user support and system administration across OpenText eDocs and standard desktop applications.

You will install hardware, diagnose problems, assist in video-conference setups, and provide on-site support at offices across Kowloon and Hong Kong Island, with occasional weekend duties.

Qualifications

• Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent.
• At least 5 years' post-qualification experience, 3+ years in a similar post.
• Experience with OpenText eDocs DMS is an advantage.
• On-site support across Kowloon and Hong Kong Island; weekend duties may be required.

Responsibilities

• Provide telephone and on-site helpdesk support to end-users.
• Troubleshoot PC hardware and software issues and coordinate vendor follow-up.
• Assist in setting up Video Conferencing for remote court hearings.
• Support office automation systems (Lotus Notes, Outlook, MS Office, Windows 10).
• Assist in testing new hardware/software and system administration tasks.
• Perform other IT-related duties as assigned by senior officers.

Skills

Good spoken English

Negotiation

On-site support

Education

Bachelor's degree in Computer Science / IT or equivalent

Higher Diploma in Computer Science / IT

Tools

OpenText eDocs

Video Conferencing

Lotus Notes

Outlook

MS Office

Windows 10

Job description

Job Title/ Category

Contract Systems Analyst (Bid Ref 61406-1)

Number Of Vacancy

1

Relevant Field

Others

Nature

Contract

Deadline

05 Oct 2026

Contract Period

01 Nov 2026 to 31 Jan 2027 (3 months)

Payroll under

InfoTech

Employer

Business Government T26 Contract

Location

Base Sheung Wan, Wan Chai, Central

Work in Guangdong Province

N/A

Monthly Salary Range

HK$ N/A - N/A

Project Nature

(T26) IT helpdesk and system support services

Duties

Serve a contract assignment under InfoTech's headcount, full-time second to serve the DOJ;

• To provide telephone and on-site helpdesk services to end-users, and trouble-shoot problems on PCs and computer equipment
• To assist in setting up Video Conference System for remote court hearing
• To assist in diagnosing PC hardware and software problems, providing solutions and arranging for follow-up action with vendors as appropriate
• To provide user support for general office automation systems (e.g. Lotus Notes, Outlook, Confidential Mail, iNotes, Windows 10, MS Office, Internet Explorer, Chrome) and dedicated system (OpenText eDocs Document Management System)
• To assist in testing new hardware and software products
• To assist in system administration work of the computer network, monitoring performance of major systems, and backing up of servers and computer systems
• To perform any other computer-related and administrative duties assigned by senior officers

Yrs of Total Post-Quali Exp

5.0

Yrs of Relevant Exp

3.0

Requirements

Experience in providing user support to OpenText eDocs Document Management is a definite advantage.

• To install PC hardware (e.g. PC, printer, RAM, hard disk, DVD drive, Chinese inputting device, sound card, etc.) and software, and set up multi-media equipment at various offices of the Department
• There may be occasions that the successful candidate will be asked to perform duties during weekends.
• It is required to render on site support services at user offices scattered in various locations of Kowloon and Hong Kong Island.

Technical Skills

• At least 7 years' experience in Document Management System (DMS);
• At least 7 years' experience in Endpoint Security Solutions (ESS);
• At least 5 years' experience in System Backup Operation (BKO);
• At least 3 years' experience in Video Conference Technology (VCT).

Non-technical Skills

• At least 7 years' experience in work with the Government (GOV);
• At least 7 years' experience in helpdesk call handling (HDT);
• Good spoken English is a must;
• At least 7 years' experience in negotiation (NEG).
• Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent;
• At least 5 years' post-qualification experience in which at least 3 years' relevant experience in a similar post and in a comparable capacity.

Last Update

17 Sep 2026

Direct Line

2836 0363