Community & Member Experience Associate

Powered by We Hong Kong Limited; Hong Kong; Sur place; HKD 180 000 - 280 000; Plein temps

Résumé du poste

WeWork is seeking a proactive Community/Guest Experience professional in Hong Kong. You will welcome members, manage inquiries, secure renewals, and coordinate building operations to ensure an exceptional member experience.

The role collaborates with cross-functional teams to resolve issues and optimize service delivery, while upholding WeWork's standards and values. Ideal candidates have 0–3 years in property, hospitality, or coworking, fluent English with Cantonese and Mandarin, strong

Qualifications

• Bachelor degree or above.
• 0-3 years solid full-time working experience in property management, hospitality, co-working, or related fields.
• Fluent in written and spoken English; workable Cantonese and Mandarin.
• Must have basic computer skills and strong interpersonal abilities.
• Demonstrate integrity, dependability and accountability with a customer-first mindset.
• Passion and understanding of WeWork’s mission and values.

Responsabilités

• Lead building tours and understand member needs to propose service solutions.
• Establish professional membership relationships and assist with contract renewals.
• Address building operation issues and coordinate with cross-functional teams.
• Collaborate with the team and participate in internal training to enhance management skills.

Connaissances

Client-centric

Sales awareness

Relationship management

Ownership

Interpersonal skills

Multi-tasking

Work ethic

Formation

Bachelor degree or above

Outils

Basic computer skills

Description du poste

WeWork is seeking a proactive Community/Guest Experience professional in Hong Kong. You will welcome members, manage inquiries, secure renewals, and coordinate building operations to ensure an exceptional member experience.

The role collaborates with cross-functional teams to resolve issues and optimize service delivery, while upholding WeWork's standards and values. Ideal candidates have 0–3 years in property, hospitality, or coworking, fluent English with Cantonese and Mandarin, strong