Resident Experience Ambassador - Hong Kong

Weave Living HK Limited; Hong Kong; Vor Ort; HKD 268.000 - 402.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Viewing conversion incentives

Company-wide outings and retreats

Zusammenfassung

Weave Living HK Limited seeks energetic team players for the Community Team across properties in Hong Kong. You will deliver exceptional customer service, curate on-property events, and foster a vibrant resident community.

Responsibilities include handling resident inquiries, coordinating events with the Operations team, and resolving issues with professionalism. English communication is essential; Mandarin/Cantonese are a plus; 2+ years in hospitality or a customer-facing role is preferred.

Qualifikationen

• Strong people skills; approachable, empathetic and a good listener.
• Minimum 2 years in a customer-facing role.
• Experience in a senior or supervisory role.
• Hospitality background (boutique hotel, serviced accommodation or co-working) is a plus.
• Experience coordinating events is a plus.
• Ability to adapt to challenges and manage conflicts in a dynamic environment.

Aufgaben

• Deliver outstanding service to residents and represent the Weave brand.
• Handle daily resident movements and inquiries.
• Create a warm, welcoming environment for the community.
• Coordinate and execute community initiatives and events with Operations team.
• Be the go-to person for residents and coordinate with on-property operations to resolve issues.
• Report on resident feedback with ideas to enhance living experience.
• Support leasing strategy with property viewings when needed.

Kenntnisse

Strong people skills

Customer service

Event coordination

Crisis management

English proficiency

Mandarin/Cantonese (advantage)

Ausbildung

Hospitality certificate/diploma

Jobbeschreibung

Weave Living HK Limited seeks energetic team players for the Community Team across properties in Hong Kong. You will deliver exceptional customer service, curate on-property events, and foster a vibrant resident community.

Responsibilities include handling resident inquiries, coordinating events with the Operations team, and resolving issues with professionalism. English communication is essential; Mandarin/Cantonese are a plus; 2+ years in hospitality or a customer-facing role is preferred.