Guest Experience Leader – Service Crew

Private Advertiser; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

Private Advertiser in Hong Kong is seeking a guest-focused restaurant service team member to welcome and attend to guests in a friendly, professional and approachable manner. The role involves serving food and beverages, maintaining cleanliness, preparing outlets for service, assisting with takeaway and online orders, coordinating with the kitchen, and supporting events and promotions as required.

Responsibilities include monitoring tables, responding to guest requests, and ensuring the outlet

Responsibilities

• Welcome and attend to guests in a friendly, professional and approachable manner.
• Serve food and beverages efficiently while maintaining service standards.
• Maintain cleanliness and presentation of dining areas, service counters and other guest-facing spaces.
• Prepare the outlet for service, including opening setup, table preparation and stocking of service items.
• Carry out closing duties and ensure the outlet is properly cleaned and prepared for the following service.
• Respond to guest requests, feedback and basic complaints appropriately, escalating issues to management when necessary.
• Monitor tables and guest needs throughout their visit.
• Assist with takeaway, delivery and online orders where applicable.
• Work closely with the kitchen team to coordinate orders and maintain smooth service.
• Support events, activations and other outlet activities when required.
• Maintain good knowledge of menu items, promotions and outlet offerings.
• Perform other operational duties reasonably assigned by the Restaurant Manager or management.

Job description

Private Advertiser in Hong Kong is seeking a guest-focused restaurant service team member to welcome and attend to guests in a friendly, professional and approachable manner. The role involves serving food and beverages, maintaining cleanliness, preparing outlets for service, assisting with takeaway and online orders, coordinating with the kitchen, and supporting events and promotions as required.

Responsibilities include monitoring tables, responding to guest requests, and ensuring the outlet