Client Success & Renewal Specialist

Cigna Healthcare; Hong Kong; On-site; HKD 240,000 - 420,000; Full time

Job summary

Cigna Healthcare in Hong Kong is seeking a Senior Officer, Client Management to support day-to-day client servicing, account maintenance, and renewal activities within Client Services.

You will collaborate with Account Managers, analyze client data, prepare reports, and help growth initiatives while delivering high-quality service to clients and brokers. Strong English and Chinese, 2+ years in insurance or client servicing, and a proactive team attitude are essential.

Qualifications

• 2+ years of relevant experience in insurance, client servicing, or account support within a group business environment
• Strong interpersonal and communication skills, with the ability to work effectively across multiple stakeholders
• Basic analytical skills with the ability to interpret data and support reporting
• Able to communicate clearly and concisely, both verbally and in writing
• Good command of English and Chinese
• Proactive, team-oriented, with a positive can-do attitude

Responsibilities

• Build and maintain positive working relationships with clients and brokers across an assigned portfolio, supporting service delivery and client satisfaction
• Support the end-to-end client servicing and renewal process, including preparing renewal materials, coordinating with internal stakeholders, and assisting in implementation activities
• Work closely with Account Managers to understand client needs, monitor account status, and support retention and growth initiatives
• Assist in analysing client data and preparing reports to help clients understand utilization trends and make informed benefit decisions
• Support client engagements by ensuring timely and high-quality responses to service requests, including escalated claims and billing enquiries
• Participate in client meetings and presentations, supporting communication of product offerings and service updates
• Identify potential opportunities within existing relationships and collaborate with the Sales team to support cross-sell and upsell initiatives
• Coordinate with internal teams (Claims, Operations, Product) to ensure seamless service delivery and resolution of client issues
• Contribute to process improvement initiatives to enhance service efficiency and client experience
• Support onboarding and implementation of new clients, ensuring a smooth transition into the Client Management team
• Assist in handling more complex cases or regional accounts under guidance from senior team members

Skills

Client servicing

Data analysis

Stakeholder communication

Bilingual English/Chinese

Team collaboration

Education

Bachelor's degree

Job description

Cigna Healthcare in Hong Kong is seeking a Senior Officer, Client Management to support day-to-day client servicing, account maintenance, and renewal activities within Client Services.

You will collaborate with Account Managers, analyze client data, prepare reports, and help growth initiatives while delivering high-quality service to clients and brokers. Strong English and Chinese, 2+ years in insurance or client servicing, and a proactive team attitude are essential.