Manager, Client Management

Cigna Healthcare; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Cigna Healthcare, a division of The Cigna Group, is seeking a senior client relationship professional to lead sales and account management across a Hong Kong portfolio. You will drive renewals, optimize client satisfaction, and coordinate with brokers and internal teams to expand business.

The role focuses on delivering strategic value, managing complex accounts, and ensuring sustainable revenue growth within international markets.

Qualifications

• Bachelor’s degree in insurance, customer servicing, or related field.
• Strong analytical mindset with data-driven approach.
• Excellent interpersonal and communication skills across stakeholders.

Responsibilities

• Build trusted relationships with clients and brokers across an assigned portfolio, using data insights to help clients and brokers understand utilization and make informed benefit decisions.
• Own end-to-end management of client engagements and renewals, including proactive service delivery and renewal negotiations.
• Identify growth opportunities within relationships and coordinate with Sales to convert into new business.
• Support or lead jumbo and complex cases including multinational coordination.
• Contribute to Cigna’s value proposition and strategic business goals.

Skills

Account management

Analytical mindset

Interpersonal skills

Bilingual English/Chinese

Team player

Education

Bachelor’s degree in a relevant field

Job description

Leads Sales team with full technical responsibility for team output. Responsibilities include implementing sales strategies to achieve revenue targets through selling new business to existing accounts, managing major account relationships, and organizing and developing the national accounts sales force. Performs all necessary renewal and service activities to retain new and existing group business, as assigned, typically for a specific geography.. Maintains appropriate level of contact with brokers and customers throughout the year. Responsible for managing a book of business for existing accounts but may also have a smaller amount of sales to new business. Responsible for reviewing accounts, selling new business to existing accounts, and converting accounts to a higher level of products/services. May also be responsible for new account installation. Focuses on ensuring short-term outputs and the effectiveness of team integration with other work areas. Provides input into workforce planning and recruitment activities. This role typically leads a team focusing on Account Management. This role is eligible for sales incentive compensation (IC). In International Markets, relative account size differs by market.

Job Description

Delivers professional activities in the Client Services job family. Responsible for providing client support in the areas of service, maintenance and penetration. Responds to inquiries, solving problems, and ensuring client satisfaction with products and service. Coordinates with account manager to ensure needs are met and potential problems are averted. Keeps account manager informed of account status and opportunities for expanded business. May make on-site presentations to existing and prospective clients to educate and inform on products. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review. May provide guidance, coaching, and direction to more junior members of the team in Client Account Support.

Job Description

_ Job Responsibilities: _

• Build trusted relationships with clients and brokers across an assigned portfolio, using data insights to help clients and brokers understand the utilization and make informed benefit decisions, while delivering high‑quality service to support retention and growth.

• Own the end‑to‑end management of client engagements and renewals, including proactive service delivery, coordination with internal stakeholders, negotiation of renewal terms, and effective presentation of recommendations to senior leaders and internal partners to achieve successful outcomes.

• Identify and facilitate growth opportunities within relationships and beyond. Partner with Sales Team with new business opportunities and achieve efficient implementation and smooth transition of relationship into Client Management Team

• Assist in the continual development of Cigna’s value proposition and strategic business goals.

• Potentially to support or lead jumbo and complex cases including global relationship management and coordination for multinational companies with cross-region Cigna engagement.

_ Job Requirements: _

• Bachelor’s degree holder with 5 years relevant experience in insurance, customer servicing, strategic relationship management in Group business environment

• Excellent analytical mindset. Candidates with analytical experience is a plus.

• Sound interpersonal skill to work with multiple stakeholders and distribution channels

• Well communicate complex concepts in a clear and concise fashion

• Good command of English and Chinese

• Strong can-do attitude and as a good team player

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.