Senior Client Success & Operations Lead – Group Medical

Bowtie Life Insurance Company; Hong Kong Island; On-site; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive package

Flexible work arrangement

Medical/dental coverage

Wellness programs

Employee discounts

Professional Development Sponsorship

Job summary

A leading insurance company in Hong Kong is seeking a Client Success & Operations Lead to manage key accounts and improve operational efficiency. The ideal candidate has at least 5 years of experience in client service or operations within the insurance sector, demonstrating strong project management and analytical skills. This role offers a competitive salary, flexible work arrangements, and a unique startup culture focused on positive contributions to health insurance.

Qualifications

• Minimum 5 years' experience in Client Service, Operations, or Underwriting.
• Strong project management skills with a record of process improvement.
• Excellent knowledge of Group Medical products and policy wording.

Responsibilities

• Manage top Jumbo Accounts to ensure high retention.
• Create and implement retention strategies.
• Collaborate with teams for operational improvement.

Skills

Client Service

Operations

Underwriting

Project Management

Analytical Skills

Education

5+ years in Insurance/Employee Benefit industry

Job description

A leading insurance company in Hong Kong is seeking a Client Success & Operations Lead to manage key accounts and improve operational efficiency. The ideal candidate has at least 5 years of experience in client service or operations within the insurance sector, demonstrating strong project management and analytical skills. This role offers a competitive salary, flexible work arrangements, and a unique startup culture focused on positive contributions to health insurance.