Client Success Manager

experiorasia; Hong Kong; Hybrid; HKD 83,000 - 138,000; Part time

Benefits offered by this job

Competitive salary

Flexible part-time hours

Hybrid work setup

Growth opportunities

Job summary

Experior Asia is seeking a proactive part-time professional to support client relationships and day-to-day operations in Hong Kong. You will engage new clients, manage existing accounts, assist with onboarding and contracts, and support visa applications and administrative tasks.

The role requires a Bachelor’s degree, strong organizational skills, and fluency in English and Cantonese, with Mandarin a plus. Hybrid work setup, with opportunities to grow within the expanding education business.

Qualifications

• Bachelor’s degree in any discipline is required.
• Experience in administration, office support, or client-facing roles preferred.
• Highly organized with strong attention to detail and a proactive attitude.

Responsibilities

• Attract and engage new clients via phone, email, and in-person meetings.
• Maintain and develop existing client relationships and assist with onboarding.
• Support contract negotiation and act as primary contact for assigned clients.
• Coordinate teacher cover and staffing support for clients.
• Assist with visa applications and liaise with immigration departments.
• Prepare invoices, track expenses, and support basic finance administration.
• Provide day-to-day support to Directors and the team.

Skills

Client relationship management

Communication skills

Organizational skills

Multitasking

Education

Bachelor’s degree in any discipline

Tools

Microsoft Office

Google Workspace

Job description

We’re looking for someone to join our dynamic team in Hong Kong on a part-time basis. Experior Asia is an established education company connecting passionate educators with schools across Hong Kong, China, and beyond. As we continue to grow, we’re looking for a proactive individual to support client relationships and play a key role in the day-to-day running of the business, with opportunities to grow alongside us.

Client Relationship & Account Management:

• Attract and engage new clients via phone, email, and in-person meetings
• Maintain and develop existing client relationships
• Support contract negotiation and onboarding of new clients
• Act as a point of contact and account manager for assigned clients
• Assist with organising and hosting client social and networking events
• Provide ongoing support to the Directors as required

Office & Administrative Support:

• Coordinate teacher cover and short-term staffing support for clients
• Assist with visa applications and liaise with immigration departments
• Prepare, arrange, and file documentation (digital and physical)
• Maintain organised company records using Google Drive and internal systems
• Support school tenders and general ad-hoc office tasks
• Prepare invoices, track expenses, and support basic finance administration
• Provide day-to-day support to the business and teaching staff

Requirements

• Bachelor’s degree in any discipline
• Experience in administration, office support, or client-facing roles
• Highly organised with strong attention to detail
• Confident multitasker with a proactive, can-do attitude
• Bubbly, energetic personality
• Proficient in Microsoft Office and Google Workspace
• Fluent in English and Cantonese (Mandarin is a plus)
• Holds a valid Hong Kong work visa

Benefits

• Competitive salary
• Flexible, part-time working hours
• Hybrid working setup (home and office)
• Opportunity to grow within a supportive and expanding education business