Client Solutions Director

DMALL; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

Dmall in Hong Kong is seeking a Client Solution Director to lead the Business Development team, acting as a trusted advisor to retailers and partners and driving digital transformation through Dmall's retail tech and AI-powered solutions. You will expand revenue, manage enterprise accounts, and build strategic partnerships while guiding GTM strategies, sales pipeline, and customer success.

The ideal candidate has 10+ years in BD or account management and 8+ years in IT/SaaS, with strong

Qualifications

• 10+ years in business development or account management
• 8+ years in IT, software, SaaS, or technology solutions
• Proven revenue growth and enterprise deals
• Strong commercial negotiations and contract management
• Experience building partnerships and GTM initiatives
• Excellent stakeholder management with senior leaders
• Fluent in English, Cantonese and Mandarin

Responsibilities

• Own and deliver business performance targets aligned with regional and global growth objectives.
• Develop and execute revenue growth strategies, including market segmentation, go-to-market planning, and sales pipeline management.
• Analyze market trends, customer needs, and competitive landscapes to identify new business opportunities.
• Lead customer engagement initiatives, including events, webinars, conferences, thought leadership campaigns.
• Drive customer success and long-term value realization across new and existing accounts.
• Lead commercial discussions and contract negotiations to achieve mutually beneficial outcomes.
• Expand revenue within existing accounts and win new opportunities among leading retailers and enterprise clients.
• Translate market needs into product enhancements and scalable solutions.
• Collaborate with cross-functional teams to deliver innovative retail technology and AI solutions.

Skills

Commercial acumen

Strategic thinking

Stakeholder management

Analytical thinking

Negotiation

Partnership development

Multilingual communication (ENG/Canton

Education

Bachelor's degree or above in Business/related fields

Job description

Dmall is a leading retail technology company dedicated to transforming the retail industry through innovative digital solutions, data intelligence, and AI-driven technologies. Founded by seasoned retail and technology leaders, Dmall empowers retailers to accelerate their digital transformation, enhance operational efficiency, and deliver exceptional customer experiences. Our diverse and collaborative team spans across Hong Kong, Mainland China, Singapore, and other key markets, bringing together expertise in retail, technology, product development, eCommerce, operations, and artificial intelligence to drive the future of smart retail

The Job

We are seeking a dynamic, results-driven, and customer-focused Client Solution Director to join Dmall's growing Business Development team. In this leadership role, you will serve as a trusted advisor to retailers and strategic partners, helping them accelerate their digital transformation through Dmall's innovative retail technology and AI-powered solutions.

You will be responsible for driving sustainable revenue growth by expanding existing customer relationships, acquiring new enterprise clients, and building strategic partnerships across the retail ecosystem. Leading a team of business development professionals, you will develop and execute go-to-market strategies, identify new market opportunities, and deliver commercial success through software, subscription, and services sales.

The ideal candidate combines strong commercial acumen, strategic thinking, and deep industry expertise to create value for customers while contributing to Dmall's continued growth and market leadership.

• Own and deliver business performance targets aligned with regional and global growth objectives.
• Develop and execute revenue growth strategies, including market segmentation, go-to-market planning, and sales pipeline management.
• Analyze market trends, customer needs, and competitive landscapes to identify new business opportunities and inform strategic decisions.
• Lead customer engagement initiatives, including industry events, webinars, conferences, thought leadership campaigns, and community-building activities.
• Drive customer success and long-term value realization across both new and existing accounts.
• Lead commercial discussions and contract negotiations to achieve mutually beneficial business outcomes.
• Expand revenue within existing customer accounts while acquiring new business opportunities among leading retailers and enterprise clients.
• Act as the Voice of the Customer, translating market needs and customer feedback into product enhancements and scalable solutions.
• Collaborate closely with cross-functional teams to deliver innovative retail technology and AI solutions that improve customers' operational performance and business results.
• Build and strengthen strategic partnerships with cloud providers, technology partners, and industry associations to enhance Dmall's market presence, customer value, and growth opportunities.

The Person

• Bachelor's degree or above in Business, Marketing, Finance, MBA, or related disciplines.
• Minimum 10 years of experience in business development or account management within multinational or matrix organizations.
• At least 8 years of experience in the IT, software, SaaS, or technology solutions industry.
• Proven track record in driving revenue growth, winning new business, and expanding strategic accounts.
• Strong experience in commercial negotiations, contract management, and closing complex enterprise deals.
• Demonstrated success in developing partnerships, alliances, and go-to-market initiatives.
• Excellent stakeholder management and influencing skills across senior leadership and cross-functional teams.
• Strong business acumen, analytical thinking, and problem-solving capabilities.
• Highly organized, proactive, hands-on, and able to manage multiple priorities in a fast-paced environment.
• Fluent in English, Cantonese, and Mandarin, with excellent presentation and communication skills.