Client Services & Middle Office Associate

UOB Kay Hian (Hong Kong) Limited; Hong Kong; On-site; HKD 279,000 - 335,000; Full time

Job summary

UOB Kay Hian (Hong Kong) Limited in Hong Kong is hiring a client servicing professional to handle inquiries from clients and salespersons, assist with account openings, and resolve complaints in a fast-paced financial environment. The position is full-time in Wan Chai, requires 1-2 years of client servicing experience, and strong English/Cantonese/Mandarin language skills.

Proficiency in MS Office and Chinese word processing is essential.

Qualifications

• 1-2 years client servicing experience in financial industry.
• SFC Type 1 and 2 licenses advantageous.
• Strong English, Cantonese and Mandarin language skills.
• Proficient in MS Office and Chinese word processing.
• Able to work in a fast-paced environment with good interpersonal skills.
• Fresh graduates may apply for the Assistant position.
• Experience with AI is preferred.

Responsibilities

• Handle enquiries from clients and salespersons via email/phone in a professional manner
• Perform call back to clients
• Facilitate in account opening process on documentation for both local and offshore businesses
• Handle and resolve client complaints in accordance with company procedures
• Assist with ad hoc projects and perform other duties as assigned

Skills

Customer orientation

Communication skills

Interpersonal skills

Team player

Fresh graduates eligible

Education

Bachelor's degree

Tools

MS Office

Chinese word processing

Job description

UOB Kay Hian (Hong Kong) Limited in Hong Kong is hiring a client servicing professional to handle inquiries from clients and salespersons, assist with account openings, and resolve complaints in a fast-paced financial environment. The position is full-time in Wan Chai, requires 1-2 years of client servicing experience, and strong English/Cantonese/Mandarin language skills.

Proficiency in MS Office and Chinese word processing is essential.