Client Banking Operations & Onboarding Specialist

East West Bank; Hong Kong; On-site; HKD 300,000 - 540,000; Full time

Job summary

East West Bank in Hong Kong seeks a client service professional to support commercial banking clients throughout their banking journey. You will be the key contact for onboarding, KYC and account setup, coordinating with Relationship Managers and internal teams to ensure accurate and timely processing.

The role requires excellent English, Cantonese and Mandarin, strong communication, attention to detail, and a proactive, ownership-driven approach to regulatory compliance and cross-border service

Qualifications

• University degree with 5-8 years of experience handling account opening and providing customer service to clients.
• Prior experience in Private Equity, Commercial Banking and/or Cross Border Coverage is an advantage.
• Good interpersonal and communication skills.
• Team player, self-starter and detail-oriented.
• Willing to take ownership and handle new knowledge exposure.
• Good command of English, Cantonese and Mandarin.
• Comply with HKMA and regulatory requirements.”

Responsibilities

• Serve as customer’s key contact point to initiate customer operational instructions.
• Provide support to Business Unit and Relationship Managers on client management including daily enquiries, operational transactions and deal execution.
• Provide administrative support to Relationship Managers.
• Perform CDD/KYC and compliance related matters and collaborate with internal parties for account conduct monitoring.
• Assist onboarding procedures on KYC and account opening documentation.
• Fulfill internal monitoring requirements including KYC reviews and cross-border deposits.
• Collaborate with different parties to ensure timely transaction processing and delivery of customer-focused service.
• Ensure compliance with internal guidelines and regulatory requirements.
• Perform any ad-hoc project as assigned.

Skills

Interpersonal skills

Communication

Team player

Self-starter

Detail oriented

Ownership mindset

Bilingual

Education

University degree

Job description

East West Bank in Hong Kong seeks a client service professional to support commercial banking clients throughout their banking journey. You will be the key contact for onboarding, KYC and account setup, coordinating with Relationship Managers and internal teams to ensure accurate and timely processing.

The role requires excellent English, Cantonese and Mandarin, strong communication, attention to detail, and a proactive, ownership-driven approach to regulatory compliance and cross-border service